CB Furniture Stores IKEA Complaints #282-301

IKEA review: Penalize customers by its pending procedure/ No customer care

Eugnena of DE

Sep 03, 2014 5:33 pm UTC

Resolved

IKEA CANADA, CALGARY ALBERTA
Penalize customers by its pending procedure/ No customer care

Don’t know whether the headquarter of Ikea Canada notices it or not; Ikea at
Calgary definitely is home to many de-motivated employees. It’s an
exceptionally bad example of inept management and tardy front-line to those who
are interested in studying Commerce/ Management.

We bought a dining table set and some chairs (with tags of “see for
details”) at Calgary Ikea in-store. We paid all the items already but were told
to pick up those chairs at the delivery counter. Once the chairs were in-stock,
we didn’t know what was the purpose of waiting there for an hour? After an hour
of waiting, we asked the staff for why some people could get their things ahead
of us and those were waiting first? Of course, it wasn’t surprise that the
staff were foaming and babbling, making up some kind of alibis.
That’s just illogical and isn’t worth to mention here.

The department supervisor wasn’t around. So, other customers weren't sure what the hold-up was. We got the call numbers but never knew the time it took to wait there. The order still hasn’t completely processed.
We should consider to cancel it for good. It’s just a headache.
Maybe Ikea intentionally processes certain items/ orders in this way?!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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+61 280 206 641

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+43 800 081 100

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+45 70 150 909

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+358 934 829 400

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Finland

+33 969 362 006

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France

+49 61 929 399 999

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Germany

+353 15 413 300

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Ireland

+39 278 629 900

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Italy

+47 91 502 340

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+48 222 750 000

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Poland

+351 800 203 020

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+34 900 400 922

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+46 775 700 500

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+41 848 801 100

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+86 400 800 2345

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+852 31 250 888

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+81 570 013 900

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+966 920 004 532

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+82 16 704 532

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+886 412 8869

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+66 27 087 999

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+1 (815) 592-4247

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