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IKEA

IKEA review: No return of payments when goods were not delivered

R
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10:02 am EST
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Complaints department

IKEA France

325 rue Henri Barbusse

BP 129 78375

Plaisir

France.

Dear Sirs or Mesdames,

I twish to make a formal complaint against your company and a request to the return of money paid to you at Rouen on 27th April 2022 for goods which failed to be delivered and of which I have no further use.

I live in England but have a small second home in France. I bought and paid for a kitchen at your store in Rouen to be delivered to

my address is in the South West of France

These goods never arrived and were apparently wrongly delivered to an address in Northern France.

76410 Tourneville-La Riviere

With the greatest of difficulty I tried to contact you because the goods never arrived I was told that as 14days had elapsed I would have to reorder and claim back my original payment.

As I had a workman who had dismantled my old kitchen I had no option other than to reorder and the new kitchen has now been successfully fitted yet despite all attempts my original payment has yet to be refunded.

I now wish to claim back 956 euros plus 136euros being the price increase between first and second order. Total 1092 euros.

Claimed loss: 1092 euros

Desired outcome: full refund and an apology

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