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CB Furniture Stores IKEA Mattress
IKEA

IKEA review: Mattress

S
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1:52 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Hi Team,

I am writing to bring to your attention an issue I have encountered with a mattress I purchased from your store on 18th March '23.

I had high hopes for its quality and comfort. However, over the past few months, I have noticed significant deterioration in its performance. Despite proper care and maintenance, the mattress has developed noticeable sagging and discomfort, leading to disrupted sleep and discomfort.

I am really disappointed with the experience, as I trusted in the quality of your products and expected the mattress to be maintained for a reasonable period. As a loyal customer, I believe it is important to address this issue promptly considering I have purchased all my home furniture from Ikea, Croydon, London( Bill attached for reference).

I would appreciate it if you could arrange for an inspection of the mattress and provide options for repairs, replacement or refund as per your store policy. Please let me know the next step to proceed with resolving this issue.

I look forward to your prompt response and a satisfactory resolution. Thank you for so much.

Regards

Saloni

Desired outcome: Repair, replace or refund.

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    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
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