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CB Online Shopping International Checkout Complaints #2-21
International Checkout

International Checkout review: poor service

J
Author of the review
2:56 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I am a resident in Ontario, CA. I order 30 Vitamins for my family in Taiwan through International checkout. Order #2981106 Upon checking out the order, I paid EXTRA for custom fee, handling, and shipping fee on 1/7/15. First, I wait one month and heard nothing from them, thus, I call them. They informed me they only have 15 vitamin, and they are waiting for more shipment to ship out the order to the complete quantity of 30. Thus, I wait another week, and they said they would only ship 15 vitamin, on 2/10/15. Finally, the order was ship. Once it got to Taiwan, it was waiting for the custom to clear. DHL Taiwan send me the custom form to fill, but in Chinese, which I can't read. Thus, I call them to assist me. They said they will, but it seems they did not act. For few weeks, I keep getting the Chinese custom form from DHL Taiwan to be fill out, and I was relying on International checkout to assist me in filling out the form. Many calls were discuss regarding the Chineses custom form. Several weeks gone by. They did not bother to help me. Finally, I got a translator to help me, and got the package out from custom. The receiver was charged $100 for penalty, with only 12 vitamin received, on 3/12/15 . The item were ordered on 1/7/15. International Checkout provide VERY VERY BAD service on my order.

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assist ca calls chinese chinese custom form custom custom fee dhl taiwan family form handling month ontario order package penalty quantity resident service ship shipment shipping fee taiwan translator vitamins week weeks
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  1. International Checkout Contacts

  2. International Checkout phone numbers
    +1 (866) 682-0641
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    USA and Canada
    +1 (818) 855-5200
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    United States
    +44 208 133 2436
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    100%
    Confidence score
    United Kingdom
    +353 14 433 715
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    100%
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    Ireland
    +61 280 034 685
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    100%
    Confidence score
    Australia
    +64 98 890 408
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    100%
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    New Zealand
    +45 36 950 312
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    100%
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    Denmark
    +358 236 190 437
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    100%
    Confidence score
    Finland
    +46 406 935 779
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    100%
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    Sweden
    +852 81 756 057
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    100%
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    Hong Kong
    +81 505 534 6826
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    100%
    Confidence score
    Japan
    +52 558 421 8266
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    100%
    Confidence score
    Mexico
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  3. International Checkout emails
  4. International Checkout address
    7950 Woodley Avenue Unit C, Van Nuys, California, 91406-1261, United States
  5. International Checkout social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
  7. View all International Checkout contacts
International Checkout Category
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