Invitation Homes

In my experience, Invitation Homes (invitationhomes.com) is a rental company that I would not recommend to anyone. Their website is difficult to navigate and I found myself struggling to understand their rent charges. When I requested a detailed bill of what the charges were for, they were unable to provide me with one, instead only giving me a "ledger" of charges that seemed to include a host of small fees that were not explained.

Not only that, but the rent increases felt exorbitant for the living space I was in. It felt clear that they were not interested in rewarding good tenants who keep their properties clean and looked after. Similarly, the level of customer service provided by Invitation Homes was severely lacking. Their responsiveness to any inquiries was excruciatingly slow and it began to feel like they were more interested in taking our money than they were in building a relationship with us as tenants.

One aspect that really frustrated me was the lack of upkeep they take with their properties, as they failed to update any appliances in the three years we lived there. Given the high rent increases we experienced, it felt entirely unfair that we would be expected to foot the bill for any repairs and improvement work, as though we did not already pay enough.

To add insult to injury, they also charge a "smart home fee", which was honestly not worth the added expense. While they did handle the water/sewer bills, Invitation Homes charged an additional $15-$20 for "taking care of it for you". In addition, they appeared to charge an HVAC filter fee, yet we never received a filter ourselves.

Overall, my experience with Invitation Homes was extremely unsatisfactory. Their business practices appeared driven solely by their desire to make as much money as possible, without consideration for their tenants' wellbeing or satisfaction. Based on my personal experience, I would strongly urge others to stay away from this rental company - even giving them one star feels too generous.

The experience with Invitation Homes can be summed up in one word - horrendous. If given a choice, I would rate them lower than one star. The problems started just a day after moving into the rental property on August 5, 2020, when a pipe in the bathroom blew off. I immediately contacted their Emergency Service, who said that a technician would arrive in 2 to 4 hours. Imagine my frustration when I had to wait for that long for someone to come and stop the flood! The situation got worse when 75% of the house flooring and both bedrooms and bathrooms were completely ruined due to the flooding. The house had a foul smell, making it impossible to live in.

Even two months after the incident, Invitation Homes did nothing substantial other than removing the wet carpets, vacuuming dirty water, and installing dehumidifiers in the home. Despite sending three letters, multiple emails, and phone calls, I never received a response. Frustrated with the lack of action, I finally hired a lawyer who started sending legal letters to Invitation Homes. Finally, after a week, they agreed to fix the house. However, even then, vendors would call and message me at odd hours, like 12 AM, to schedule appointments for repair.

Sleeping on the floor in the dining room for two months with my wife, who was nursing a 13-month-old baby, was a nightmare. Words can't describe the mental and physical toll the experience had on us.

Currently, being in a legal tussle with Invitation Homes to leave the house and break the lease, has been a frustrating time. I highly recommend staying away from this company; there are far better rental companies out there.

I had rented a home through Invitation Homes for a length of three years. However, the experience went extremely sour when I tried to transfer to another home and just couldn't seem to receive any fair treatment from the company. As a result, I decided to turn in the keys and officially part ways with the company. I must warn others against trusting the company with your hard-earned money.

One of their policies is a 30-day move-out inspection, which seems to be designed to make it impossible to maximize your deposit. Although we had taken the necessary steps of paying for professional cleaning services for the carpets, they still charged us over $275 for carpet cleaning. We had even used their recommended pest control service provider, Terminix, just one month prior to moving out, and yet they charged us over $200 for pest control.

To make matters worse, we were charged for two months of utilities that we didn't even use and were prevented from putting in our own name. We also got charged for power washing the exterior of a house which was not even ours. Despite having done extra cleaning ourselves, they still charged us for professional cleaning. To my utter shock and disgust, we were even charged almost $18 for staying a day extra while the house's electricity was shut down 2 days before we had actually turned in the keys to the house. This company will surely steal from you the way that they stole from us.

As an outraged and former customer, I have videos of the condition in which we left the house and I wish to find a lawyer who can help me with getting justice for such an unfair and downright ridiculous treatment. If you're reading this, please STAY AWAY from Invitation Homes. Trust me, there are other companies out there that will treat you with a bit more fairness and dignity as a customer. If you're left with no other choice but to rent a house through this company, be ultra-careful and take our advice - that they will hold on to over 60% of your deposit. Don't let them get away with such injustice.

Choosing the perfect house management company can be quite a task, and one that requires utmost scrutiny. My experience with Invitation Homes was nothing short of frustrating, and I would strongly recommend others to look for options elsewhere.

My tenancy with Invitation Homes ended in July, and despite several attempts to contact my leasing agent, no inspection was scheduled. To my surprise, I received a letter soon after, demanding an additional payment of $801.57 – an amount that practically drained my security deposit. I was appalled by this, as my roommates and I had taken great pains to maintain the home, and had even re-painted the walls to ensure they looked just as perfect as when we moved in.

We decided to take the issue up with the company, and a representative from Invitation Homes finally got in touch with us. She realized that there had been an error in calculation and mailed us a revised bill, which showed that instead of owing the company, they actually owed us $569.58. This was excellent news, and all of us breathed a sigh of relief, believing the matter was now resolved.

However, to our dismay, we recently received a new collection notice, stating that we owed Invitation Homes the previously mentioned sum of $801.57. Given that we had concrete proof that we did not owe the company any money, we were at a loss about the situation. I was forced to approach the collection agency and plead with them to investigate the matter further. All of this has been a major headache and left us feeling disappointed and disillusioned with Invitation Homes.

The lack of communication and the complete disregard of our efforts to rectify the situation have been despicable. Choosing a home management company is an important decision, and it is clear that Invitation Homes is not the best option out there. It is imperative that we exercise caution and explore all options before choosing a company to entrust our home and living experience.

UPDATE: 03-12-2020 - Invitation homes point blank refuse to trim back the overgrown trees on their property according to Angie Bonner the portfolio manager cites florida law and that they do not trim trees back that are hanging over someone elses property line. she fails to acknowledge that if they had maintained the property properly in the first place that would never have become so out of control. I wonder how easy it will be for them to rent the home next time once these tenants move out

This company does not maintain the landscaping of the properties properly, they never maintain the trees in the yard and consistently allow them to overgrow and spread over my property line, now causing damage to both my pool screen and fence. Contacted invitations homes and they claimed that it was the tenants responsibility to maintain yet their website states its only general lawn maintenance they are to take care of. I spoke the the neighbors who claim its invitations responsibility to take care of. Typical lettings agency who do nothing and only look for the bottom line

Invitation Homes - Orlando Altamonte Springs - Office Temporarily Closed
598 Northlake Blvd #1000, Altamonte Springs, Fl
Phone: [protected]
https://lease.invitationhomes.com/markets/orlando-fl
https://www.invitationhomes.com/