iRobot review: i6 robot 1

Cristy H of US

Nov 16, 2023 2:12 pm EST

Verified customer

Review updated: Nov 24, 2023

Featured review

I lodged a complaint about my i6 iRobot not working first on August 11 2023 that there were issues with the suction for the robot from the robot to the auto-empty base (ticket ID #[protected]). This was resolved with replacement items sent out on August 16.

August 30the the same issue occurred, I again lodged a ticket [protected] which was supported by an agent named Vlad V. This is where it all started to go wrong. Vlad took two weeks off, didn't address the issue and then when he did return he confused my case with someone else's.

Finally, after we got him back on track, Vlad acknowledge that the issue would be resolved by sending out a replacement dock on October 18th. He then wrote me again on October 21st telling me that the bases were out of stock and he would check daily to send me a replacement as soon as possible.

I have been chasing Vlad frequently, he has not responded since. I lodged a formal complaint about his lack of response on November 10th (ticket [protected]) asking for additional support to resolve the issue to which no one has responded.

Now that I am almost 2 months in without a working vaccuum I am now at a point where I need to go and purchase a new one. As a last hail mary I called your call centre. A gentleman named Chris helped me, he also tried to order me the replacement and was then told later in the day that they were not in stock. Ticket ID [protected].

My robot is under warranty and to date your attempts to provide a resolution have not resulted in ANY sort of solution. I expect better for a device under warranty and would ask for an immediate resolution of this issue.

Claimed loss: total device loss, requesting full replacement or refund of cost of goods.

Desired outcome: Replacement or refund of total cost of i6 robot under warranty

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Heldale

, US

1 complaint

1 comments

Heldale of US

Nov 24, 2023 4:06 pm EST

Verified customer

I bought my iRobot direct with them and it was still in warranty and started smoking . Called the helpline which took over 12 attempts to get through ( each time over an hour on hold ) lady said she would help and I’d either have my iRobot collected or they would just send me out a replacement . A month later and 15 emails later and still no response from them . I have gone to trading standards who are helping me and I have spoken to a researcher from a tv show who are interested in the story . So if you are interested in joining then message me and I will forward your info on to them . Strength in. Numbers as iRobot shouldn’t be allowed to treat their customers like this and get away with it !

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iRobot contacts

iRobot phone numbers

+1 (800) 727-9077
+1 (800) 727-9077

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Customer Service

+1 (877) 855-8593
+1 (877) 855-8593

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Technical Support

+1 (781) 430-3000
+1 (781) 430-3000

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+44 208 865 3171
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United Kingdom

+353 12 475 428
+353 12 475 428

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Ireland

+43 19 282 220
+43 19 282 220

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Austria

+32 24 012 374
+32 24 012 374

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Belgium

+45 89 884 195
+45 89 884 195

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Denmark

+33 176 773 542
+33 176 773 542

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France

+49 692 2223 6532
+49 692 2223 6532

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Germany

+31 107 131 884
+31 107 131 884

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Netherlands

+351 211 200 414
+351 211 200 414

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Portugal

+7 495 921 3992
+7 495 921 3992

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Russia

+34 917 699 519
+34 917 699 519

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Spain

+46 850 644 369
+46 850 644 369

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Sweden

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