Jacuzzi Bath Remodel review: Bad customer service

We placed and order for a new walk-in shower and gave a $1,000 deposit. We were told we had 72 hours 1st right to rescind that order. My wife had to go into the hospital during an emergency, so we cancelled the order. She was in the hospital for 6 days and she finally got out on Saturday for the holiday weekend; however, I called customer service about the cancellation, and they said a Manager would call me back. After calling three times and leaving my name and phone number nothing. So, I decided to reach out to my
Bank and rescind the transaction that way. We were just going to wait a couple more months with her health and this court case and I
Feel bad because you were so professional, but when your home office shows no true customer service it really doesn’t matter how good
The product is or how good the salesmanship is there becomes a complete brake down in the customers eyes.