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CB Furniture Stores Jerome's Furniture Complaints #2-21
Jerome's Furniture

Jerome's Furniture review: Mattress recycling / Disregarding CA state law

B
Author of the review
12:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Purchased a new mattress. Had to be ordered, delivered, left as arranged at my front door, was in a box. Delivered February 17, 2022. At the time, no disposal of old mattress was done. When I called and spoke to Manager at Murrieta location, March 9, 2022 "Andrew", about having mattress picked up, said they don't, told me to contact recycling centers. Did some research found out CA state law from January 2021, all retailers are responsible for recycling/disposal of mattresses,box springs and at No charge, fee. On my second phone call to Manager Andrew got excuses, run around, quite apparent Jerome's wanted nothing to do with my mattress. I stated I looked up information, law, he could care less. I finally had my waste services CR &R do a pick up, with no charge. Jerome's just list a customer. They were my first purchase and last from Jerome's Furniture. Will be spending my money at other local retailers.

Keywords:
andrew box box springs ca state law charge customer delivered disposal excuses fee front door local retailers manager mattress mattresses murrieta location ordered phone call pick up picked up purchase recycling recycling centers research responsible retailers run around waste services
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  1. Jerome's Furniture Contacts

  2. Jerome's Furniture phone numbers
    +1 (888) 537-6637
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    Customer Service
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    San Diego Store
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    El Cajon Store
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    Scripps Ranch Store
    +1 (858) 924-1876
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    Murrieta Store
    +1 (858) 924-1877
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    Corona Store
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    Rancho Cucamonga Store
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    South Bay Store
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    Anaheim Store
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    Laguna Hills Store
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    Solana Beach Dream Shop
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    Mission Valley Dream Shop
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  3. Jerome's Furniture emails
  4. Jerome's Furniture address
    16960 Mesamint St., San Diego, California, 92127, United States
  5. Jerome's Furniture social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
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Jerome's Furniture Category
Jerome's Furniture is ranked 49 among 291 companies in the Furniture Stores category
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