Joy Toys review: lack of response and that I paid for a product i've not received.

Here is the email I recs on Dec 10.
Joy Toys
ORDER #20245
Thank you for your purchase!
Hi Patty, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary

World Tech Toys Comet IR UFO Heli Ball × 2
$39.90
Discount LUCKY20
-$7.98
Subtotal
$31.92
Shipping
$4.99
Total
$36.91 USD
You saved $7.98
Customer information

Shipping address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Billing address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Shipping method
Standard (2-5 business days)
Payment method
Payment method — $36.91
If you have any questions, reply to this email or contact us at support@joytoys.co