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CB Medical Services and Facilities Kaiser Permanente Complaints #2-21
Kaiser Permanente

Kaiser Permanente review: Lost premium payment

K
Author of the review
2:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I am in Maryland. I applied to Kaiser through the state health exchange. I received my enrollment letter from the state exchange. Then a notice with an invoice from Kaiser giving me until 5/12 to pay the premium. I paid it directly to Kaiser on 5/7, through their online guest portal and received a confirmation email. This payment was lost, done how never to be recovered. The phone agents on multiple occasions responded with “allegedly” comments. I later received a notice from Kaiser stating “if” I made a payment, it would be refunded. Still nothing. I have been in and out of Kaiser for 40 years. What is happening to your integrity? FIND MY MONEY! Someone in your organization should know where this file goes and I can’t believe this is the only time this has happened. When I file fraud charges, I better not get push back from Kaiser. I have all the necessary back up but they say they shouldn’t need it?

Desired outcome: Return my payment so I can pick another health plan.

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  1. Kaiser Permanente Contacts

  2. Kaiser Permanente phone numbers
    +1 (844) 639-8657
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    Colorado
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    Mountain Colorado
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    California, Customer Service
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    California, Chinese Dialects
    +1 (800) 443-0815
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    California, Medicare Members
    +1 (800) 788-0710
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    California, POS, PPO & OOA Members
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    Northern California
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    Colorado
    +1 (303) 338-3800
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    Denver / Boulder
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    Southern Colorado, Medicare Members
    +1 (844) 201-5824
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    Southern Colorado, Self-Funded Members
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    Hawaii
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    Oregon, Portland
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    Washington (Vancouver / Longview Area
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    Washington State, Medicare Members
    More phone numbers
  3. Kaiser Permanente emails
  4. Kaiser Permanente address
    4850 Hahns Peak Drive, Suite 280, Loveland, Colorado, 80538, United States
  5. Kaiser Permanente social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 12, 2026
  7. View all Kaiser Permanente contacts
Kaiser Permanente Category
Kaiser Permanente is ranked 3 among 186 companies in the Medical Services and Facilities category
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