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Kohl's review: overzealus security practices ( 18 comments)

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1:01 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I do not know if it is common practice of all Kohl’s, but I will never return to another. About three months ago, we went into the Kohl’s in Cleveland. At the time, we were looking for some clothing for our little girl. After about 5 minutes of being in there, we started noticing that every department we walked through, they called on the speakers to scan and record the security cameras. We were angry, but finished shopping, made our purchases, and left.
Thinking and hoping it was only a fluke, we returned last night to look at some shoes for our son. Immediately, the call to scan and record came on the loud speaker, everywhere we walked. We had not even stepped into a department. My husband and I have never stolen anything. We have not even been late paying our bills. Our children are ages 3 and 1, so I know they weren’t calling because of them.
We had made a customer complaint after the first time it had happened, but we never heard back. No apology, no phone call, nothing.

Update by angie37323
Dec 27, 2009 1:48 pm UTC

excuse me, but i am not paranoid. we were the only people in the entire store. i am not throwing the race card because i am white. ###.

Update by angie37323
Dec 27, 2009 2:45 pm UTC

Okay, I will be a little more clear about this. It was not a random call; random calls would happen on a scheduled basis. It would not happen as someone was walking down the middle aisle, in every department they passed. Irish, you did say " At least you are not throwing in the race card like most people do." Do you not even recall what you have typed? Again, ###. Anyhow, last night while we were looking at the boots for my son, an associate was practically running our way to see what we touched. I do not steal, nor have I ever. I did look a little ragged, I had my teeshirt and jeans on. Other then that, there was nothing about my appearance that would signal that I would be the type to steal. Irish, you keep attacking my parenting skills; why is this? is it my comma splice? I think you have a few problems you need to attend to somewhere else.
I have dealt with Walmart and their practices before; It was nothing like Walmart. I am completely disgusted at how we were treated and I will find the apology I am looking for one way or another.

Update by angie37323
Dec 27, 2009 2:47 pm UTC

I am not in a big city. I live in Cleveland, Tennessee. Population 37, 192.

Update by angie37323
Dec 27, 2009 2:59 pm UTC

Yeah, the first time, maybe. It was so funny because my father-in-law was with us, and I had relayed to him the story of why I didn't want to go in there about ten minutes before when we were in Target (they are in a plaza together). He convinced me to go back in there, and what do you know! Again! I wonder if the LP is one of my exes... ha.

Update by angie37323
Dec 27, 2009 3:12 pm UTC

I love Target! The one here is fairly new, and the only complaint I have on them is they never have any toilet paper in the bathrooms... but it is because they are so busy. Yeah, I think all Walmarts are nasty. One of the buttons fell off my daughters' pants in the checkout lane at Walmart, and about two weeks later while buying groceries, we found it, still sitting in the aisle near the checkout. I was glad I found it, but quite sad at what it meant... eew.

Update by angie37323
Dec 27, 2009 3:23 pm UTC

HA! Well, I hate to tell you Irish, but I know that YOU aren't an adult. So how many accounts do you have on here? One for each personality? Go back to school, and grow up a little.

Update by angie37323
Dec 27, 2009 3:32 pm UTC

I am sorry, but i hate it when people accuse me of crap. I come on here to vent a little, and see if maybe all Kohls do this, or something... then some little pre-pubescent girl who knows nothing of lifew, calls me a paranoid thief and a bad parent. It just rubbed me a little wrong, is all.

Update by angie37323
Dec 27, 2009 3:36 pm UTC

? Irish, you do know you name appears beside your comments?

Update by angie37323
Dec 27, 2009 3:49 pm UTC

So when does Gozer come along? I sure could use a smore right now.

Update by angie37323
Dec 27, 2009 3:54 pm UTC

I do not know who all is Irish, but i promise you that I am not her. What the hell is wrong with you people?

Update by angie37323
Dec 27, 2009 3:57 pm UTC

I hate you. all of you. Why dont you just call her up and ask her? it seems everyone else on here knows her personally. She wouldnt even know who the Ghostbusters are, shes a kid. you people suck.

Update by angie37323
Dec 27, 2009 4:07 pm UTC

I fn wish you would. You just wait Irish, i will find you... and your little dog too.

Update by angie37323
Dec 27, 2009 4:11 pm UTC

11? Does your mother know you are online?

Update by angie37323
Dec 27, 2009 4:16 pm UTC

I am not your little girlfriend, sorry. I think she left after jacking up my post and pissing me off. mission accomplished, I guess.

Update by angie37323
Dec 27, 2009 4:25 pm UTC

I am reporting you to the webmaster. have a good day.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

18 comments
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Billydude15
Scarborough, CA
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Dec 27, 2009 2:19 pm UTC

They do that at Wal-mart too. I think to deter shoplifters they are required to say this periodically like Irish said.

Are they asking to scan the department you are in, or just saying Scan zone "D" or scan zone "1" If this is the case they are just doing what they are instructed to do. Does not matter if you are the only one in the store. It is not you they are saying this for.

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plainoldkeri
Seattle, US
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Dec 27, 2009 2:24 pm UTC

I don't think I have ever heard a store call that out. But I don't live in a big city, either. I would imagine with it being in Cleveland that they get a lot of shoplifters and just want to deter them. I also imagine you were not the only people in the store...

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plainoldkeri
Seattle, US
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Dec 27, 2009 2:56 pm UTC

Maybe they were just bored and needed something to do. Haha

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plainoldkeri
Seattle, US
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Dec 27, 2009 3:08 pm UTC

I love target...I just moved and the one here sucks though. I'm thinking about complaining...it is FILTHY. Reminds me of the gross, nasty Wal-Mart back home. The Kohl's here is 2 story and really nice.

People around here are really nice and surprisingly not suspicious like other places. I don't really think they care if things get stolen lol

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Trevor is now a proud father a baby boy
Toronto, CA
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Dec 27, 2009 3:41 pm UTC
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Okay angie37323 and Irish the "two" of you need to stop fighting and make peace.

Here is a saying for you, if you get what I am saying.

There is no Dana Barret, there is only Zule.

I have been following this letter and not it starts to get interesting.

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Trevor is now a proud father a baby boy
Toronto, CA
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Dec 27, 2009 4:05 pm UTC
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Ghostbusters is a classic movie so even children get will know about the movies. Also isn't it obvious that you slipped up. Your last comment is something Irish will post. There is something sttrange going one here, something weird. I think I will call the Ghostbusters myself.

Angie can you say "busted" lol.

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Trevor is now a proud father a baby boy
Toronto, CA
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Dec 27, 2009 4:21 pm UTC
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Zachary, you have to be specific as to which of her personalities you wish to talk to. You may talk to Irish, or her new personality who all of a sudden is ten year older and has two children now. I think Irish traveled in time and now has two children. Anyways you children have your fun. Have to go to work now. Irish/angie37232 the "two" of you behave yourselves or you will be put in separate corners, and have to go to bed without dessert.

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Billydude15
Scarborough, CA
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Dec 28, 2009 12:07 am UTC

Funny right how Zachary asked Irish to go on IM, all of a sudden Angie stopped posting. Well what mood was she in Zachary, was she Brenda or Angie? Lol we were not born yesterday. We know how to read, we know what we saw. I can't believe this went on for three pages.

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Billydude15
Scarborough, CA
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Dec 28, 2009 12:08 am UTC

complaintsboardmod, I don't buy it. Usually their name is in bold I think.

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stop the madness
Markham, CA
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Dec 28, 2009 1:45 pm UTC

Perhaps you or your husband look like a shoplifter, I am not saying you dress and act suspicious, but perhaps someone who looks like you or your husband have been on suspicion at Kohl's before. Perhaps they were even arrested for shoplifting or still under suspicion. Even if they were arrested or under suspicion from another Kohl's store they would tell other Kohl stores who to look out for and what they look like. They may be mistaking you for someone else.

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SpaceAce
St. Petersburg, US
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Dec 31, 2009 9:44 pm UTC

Wow-- I wasn't going to comment on this nonsense, but after reading this last comment from Angie -- I feel I must. I personally agree with you as far as disciplining children..you know the old saying...goes something like...spare the rod, spoil the child or something like that...but you can't be smacking your kids around in public. My Mom often tells me, that if she were raising kids today, that she would probably be in jail for child abuse, it's a joke-- my mother never beat us, but she did discipline us and if we acted up or misbehaved when we were out in public, that was it..shopping was over.
And people..no I do not condone hitting kids or what not, but once in a while they do need to be smacked, sometimes that's all they understand. When your kids started acting up, you should have just told them..okay fine..I will not be rewarding your behavior by buying you anything. If they are misbehaving they don't deserve a new pair of shoes, pants or anything else for that matter. Kohl's was looking out for the interests of your kids - because if you did in fact smack him so hard he almost fell down..in public yet...they are probably wondering what on earth are you doing to them in the privacy of your home? You need to use better judgement when disciplining your children or you will have social services breathing down your neck. Good luck to you, don't mean to be delving into your business, but use common sense when disciplining your children and just leave the store and discipline them by not buying them anything. Buying them something should be considered a reward not a right.

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Trevor is now a proud father a baby boy
Toronto, CA
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Dec 31, 2009 10:09 pm UTC
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Okay if you read all the comments obviously you know this is a troll letter.

I understand what you are saying SpaceAge, but what can a one year old do that would cause you to smack him. Also how is calling a three year old a ### and telling you that you hate her going to solve anything. However you are right SpaceAge, parents are losing the right to discipline their children. As long as you are not beating them and leaving bruises, or having them fall over what's the big deal. Sounds to me like she was smacking her son because he could not pronounce his words clearly, in her case misbehaving. You don't slap a child because can't do something because agewise they are not capable. Also children are small, to prevent them from being seriously injured in some places they don't allow you to spank your children till they are two or three.

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SpaceAce
St. Petersburg, US
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Dec 31, 2009 10:55 pm UTC

Hey Trevor-- you're absolutely right and I was so blown away by the smacking thing, that I forgot to even address the language she uses with her daughter. I totally agree- that you don't hit them because something is beyond their capability, I was thinking more of disrespect or not listening.
I can't believe a mother would say something like that to her child. That completely blows me away.
Maybe there should be some parenting classes that people have to take before they can leave the hospital with their little bundles of joys. Of course her parenting is probably a result of the way she was treated as a child---
I'm going to end this because it's truly a sad situation, that this chick would even come back on here and admit that she did this. i can't believe Kohl's called her back...I wouldn't want that in my store. I don't want to stereotype or anything. I really only came to this site to see why my Marlboros are going out on me and I end up reading this. I should just keep my opinions to myself, but it really sounds like she thinks what she did is okay, I don't. Geez -- if she has to treat them like this now, she's in for a real treat when they're teenagers. Hope she got those tubes tied...she doesn't need anymore.

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kruzn92
US
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Jan 06, 2010 12:18 am UTC

Angie37323:

You call your three year old daughter a ###? What is wrong with you?!?! You tell her you hate her? That is cruel that you treat your three year old daughter that way! You slap your one year old for saying nonsense words? For one thing, it is normal for one year olds to say nonsense words, and for another thing, one year olds can't pronounce very many words correctly. In fact, some children are not even able to clearly pronounce a lot of words until the age of three or four. To punish him for that is abusive. It is purely and simply CHILD ABUSE! What you are doing is emotionally damaging. You are emotionally damaging each of your children.

Are you aware of the fact that it is the worst things that a parent says to a child that the child remembers the most? Your daughter may remember you calling her a ### and telling her you hate her more than she remembers you saying "I love you". You probably never tell her you love her, do you? If you don't, she will eventually look for it in other places when she is older. The mean things you say and do to your children while they are young could cause them to have low self-esteem and a lack of self-confidence for the rest of their lives.

I am 36 years old and I still remember some mean things that my parents said to me when I was a child. I also remember that my mother only told me that she loved me if I said it to her first and she only hugged me if I hugged her first. Since my mother didn't tell me she loved me without me saying it first, I actually thought my mother hated me. When I was about six, seven, or eight, my mother told me that I was the daughter of the devil and she put a cartoon picture of the devil on the bathroom mirror and put the my name above the picture, and she put a picture of an angel on the same mirror and put my brother's name above the angel. That mirror is right above the bathroom sink, so I had to see it every time I washed my hands. I had to see that several times a day. That was hurtful and it has stayed with me all my life. I also remember my dad saying to my brother and me "You damn kids!" I don't know how old I was, for sure. I was under twelve. I also remember my dad spanking me all the time and I didn't always know why the things that I did were wrong. When he spanked me, he swatted my butt until he wasn't angry anymore. That was a lot of swats. That is the wrong way to spank a kid. It didn't work. I only swat my kids one, two, or three times when I spank them. I do spank my kids in public, but I swat them on the butt, and only swat them one to three times. I NEVER slap them on the face in public.

See, I still remember that stuff twenty some to thirty years later. Your kids probably will too. You could be ruining your future relationship with your children by treating them that way.

ATTENTION EVERYONE: I believe that Angie is an adult with kids and that Irish is someone different entirely.

Any kids who are on this site need to get off of it and find a better way to entertain themselves. This site is for adults to file complaints on, not for kids to goof around on.

ADULTS: Grow up and act mature instead of acting juvenile.

CHILDREN: Go play -- go outside, play video games, or something else safe and constructive. It would also be a good idea to read a book or engage in another activity that is positive.

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usbestatstickingittou
Lafayette, US
Send a message
Jan 06, 2010 9:48 pm UTC

I have looked at several complaints on this board, from different subjects and bad companies. This board is not Craigslist. Please go their if you want to rant and rave. Save your pettie advise for that section. Or get a life!

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martini7
McKees Rocks, US
Send a message
Jan 19, 2010 5:35 pm UTC

excuse me but i work at kohls in PA. they never anounce on the loud speaker scan and record security camera, if anything they will say but not to often security in whatever dept. you are an idoit! i hardly think they were following your husband unless they had a reason to.your story sounds way to of.

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martini7
McKees Rocks, US
Send a message
Jan 19, 2010 5:44 pm UTC

khols is not going to call u at home on how u treated your kids in the store, you are making that all up. if anyhting they might call the police.what is your problem i think u and your family are disfunctional.

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Overworked
Auburn, US
Send a message
Dec 13, 2010 7:25 pm UTC

This is the most jacked up thread every. She was corporations do to people.

its all the CEO's fault.

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