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Kraken

Kraken review: Crypto wallet

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9:22 pm UTC
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There is no helpline. I am being ignored, and my crypto held by Kraken.

Two weeks ago Kraken closed my crypto account. No warning, no notice, no explanation, When I tried to get online I was informed account was closed. I have since repeatedly (every other day) sent in support requests and at first I was emailed that someone would respond in 48 hrs. No response. No response to any email requests for 7 days.

I did get a notice on 4/18, but it was not in response to my inquiries. It also provided no answers, tab for support, and a telephone number [protected] that is not monitored or usable per recorded Message,

That message says to use the mobile app. Mobile app requires a log in (not accepted as account is closed). The instructions for starting a new account and transferring my crypto does not work, for whatever reason.

Claimed loss: $500

Desired outcome: Get crypto cashed out to a specific bank account or transferred to a Coinbase account.

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Kraken is ranked 5 among 55 companies in the Foreign Exchange category