CB Car Dealers Chrysler Complaints #602-621

Chrysler review: shady business practices

UpsetComsumer11 of Riverside, US

Feb 26, 2011 9:29 pm UTC

Resolved

I found a car I was interested in purchasing thru cars.com @ Lafontaine of Saline. Before I scheduled a test drive I called to verify that the price online was the price wiether you financed the vehicle or paid cashed. I was told the price stayed the same, wiether you financed or paid cash. After test driving the vehicle and reporting noticed issues (which were suppose to be handled but I later discovered weren't...more on that later), I decided to purchase the vehicle.

Going thru the financing, I notice the price of the car has been altered, increasing an additional $2000. I ask "Why did the price of the car go up". The finance manager Kevin Commander stated "Thats a finance charge the bank charges us (the dealer) to process the loan. Thus we have to pass that cost onto you." It made sense at the time, so I continue with my purchase.

Well a few days later, I find out that not only does this loan processing charge NOT EXIST, but that they (LaFontaine) had the same make, model, and color of the car I purchased with several THOUSAND less miles & more features than the car I purchased for 99 DOLLARS more than my vehicles purchase price. I was even told by one of SEVERAL reps & supervisors I spoke to at the bank that "this isn't the first time we've been told they (LaFontaine) have stated that we have additional charges to the consumer besides the finance charges, and whatever charges you have for warranties, gap, ect."

IF YOU BUY A CAR FROM LAFONTAINE (ESPECIALLY THE BRANCH IN SALINE) BE SURE TO SECURE YOUR OWN FINANCING AHEAD OF TIME! DO NOT DEAL WITH KEVIN COMMANDER! VERIFY ALL FEES WITH WHATEVER BANK YOU ARE PROCESSING YOUR LOAN THRU! GET THERE EARLY SO THE LOAN IS PROCESSED IN ENOUGH TIME THAT YOU CAN CALL THE BANK AND SPEAK TO SOMEONE THERE TO VERIFY ALL FEES! AND BE SURE TO GET A THOROUGH CHECK ON YOUR VEHICLE AFTER THEY'VE SUPPOSEDLY "FIXED" IT. The repairs I was told were made to my vehicle weren't (about $500 worth of repairs). When the same issues arrised the next day, I took the car to my mechanic @ Belle Tire and was told NOTHING was repaired/replace!.This was my first time purchasing a vehicle (I previous leased) and Lafontaine made it a HORRIBLE experience. So if you go there to purchase a vehicle, DO YOUR RESEARCH! ESPECIALLY WITH FINANCING! BEWARE OF LAFONTAINE OF SALINE!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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