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LG Electronics review: LG 77 inch oled model c2 1

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6:49 pm EDT
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I purchased a 77 inch C2 0LED TV about 10 months ago for about the first six months the TV seems to be working fine and a couple months ago I noticed two of my HDMI ports were not working. Call LG in fact had to call them a few times and they had a technician call and I told him what was going on and he said it's most likely the main assembly or because the HDMI port part about two weeks later repaired the TV and everything seem to be fine about a month ago. I know picture didn't look right and dark scenes that should be pitch black were not. And as some time went on the TV appeared to have a green TINT very noticeable and dark areas called LG up they had me take some pictures and they wanted me to run a pixel cleaning three consecutive days. I did that it changed nothing and I sent them after pixel cleaning. They said they would escalate and somebody would get in touch with me in 2 to 3 business days that didn't happen. I had to call them and they kept insisting that it was burning or image retention which it was neither it just had a pretty good green to it. So once again, I was told that somebody would get in touch with me. Also they were supposed to email me a case number. What would that never happened a few days go by. I don't hear anything again called asked to speak to a supervisor was put on hold for over 30 minutes and then hung up on, I called the next day very frustrated and told them something needed to be done once again for the fourth time they assured me somebody would call me once again that did not happen now this is taken in a timeframe of about three weeks so the next time I told him if something was not done, I would report them to the Better Business Bureau or consumer affairs the next day I got a call from supposedly somebody and the technical department and he told me that they were going to replace the panel. I don't understand with electronic companies like Sony Samsung and LG. They want to diagnose your product over the phone they do not want to send a technician out to look at it and confirm what's wrong, so I said when are they going to replace the panel and do you even have the panel they said yes we have the panel technician will be in touch with you when they are going to come out and I questioned him about the panel on their warehouse website or the keep the parts or the parts come from told me that the panel was on back order which I already knew and I told him that and he assured me they had a panel so I got off the phone. I called and spoke to somebody which is in Georgia and they told me that they haven't had panels for a couple months, so I called the next day to LG told them what they said and they told me the person I was supposed to contact you. They can't do the job because they're having problems that their shop said to the rep representative. Why don't you just replace the panel is $2007.80 plus you're going to have to pay to have the panel installed. I said at that price why don't you replace the TV because the TV is $2299 from cost aspect it makes no sense to repair they said, somebody would take a look at the case and get back to me why I know they cannot get the panel the three days that I looked on their website the availability it moves up a day of between the 28th to the fifth and today it's from the 29th to the sixth so every day it moves up one day and I told him I said there's a difference between out of stock and backorder. I have a stock just means that usually your next shipment will have the.part but if it's on back order that could be any time from say tomorrow to six months from now or they may not be able to get one this is my dilemma they have atrocious customer service. I had to see the panel was bad for two months. They jerk me around, admitted to the panel still sent me an email and wanted to know how my repair went. I called QVC where I purchased it, but it had been over six months QVC you have a 30 day return policy do you know without hesitation, they sent somebody to pick the TV up. They got it in and inspected it refunded my money. in full that's amazing. Another company handles LG's defective products better than LG

Claimed loss: rom

Desired outcome: I would like the TV replaced

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Apr 06, 2024 3:21 pm EDT

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