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Setting up a delivery for washer and dryer I purchased Nov. 24 2023
Purchased a washer and dryer on Nov 23 2023. Brenham, Texas Store.
Bought all hook ups, and additional warranty.
Was told I could have it delivered anytime before Jan. 23rd.
Called the Brenham, Tx. location, appliance department.
Talked to Victoria, very, very incompetent and extremely rude.
Told her I wanted to see what dates they had available to deliver my appliances.
After round and round, she told me Jan. 23 2024. I told her no, thats not what we were told. We were told anytime BEFORE Jan. 23 2024. She kept arguing with me, finally said hold on, Threw the phone down, came back and then put me on hold. Time 10:50 am 12/7/2023. Listen to your recordings and see if this is how you allow employees to talk to your customers.
Sales #S521xwp
Trans #[protected]
order #[protected]
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Vinyl flooring purchase & install Salisbury NC
Lowe's Horrific Flooring Job...Salisbury NC My Dad & I hired Lowes of Salisbury to install flooring in a duplex. We were verbally assured Lowes would do both sides by the flooring guy at Lowes before the contract was signed. The cheap vinyl quote/contract was $6,323.52 for 1300 sq. ft. Again, we were reassured by Phillip, flooring specialist, that the...
Bought windows 8 months ago and they were never installed. Installers keep cancelling and not showing up. I want refunded for windows
I ordered windows from Lowes in April and I finally got the right size delivered in October and no one will install them. They never show up or call and cancel every time. I want a refund for the windows and install but cant get anyone to call me back including, customer service and the local management in Glenwood Springs CO. I need this resolved ASAP!
Claimed loss: windows and never installed
Desired outcome: refund for windows and install within the next 7 days as I do not wish to pursue legal action but I will if necessary as I cant get any correspondence back from your company that completely failed my project
Hi Jordan.
We're sorry for your frustration.
Unfortunately, by claiming legal action, Lowe's is limited to further correspondence. Please feel free to have your attorney contact the Lowe's legal department.
Sliding door installation
To whom it may concern, Last March I purchased 2 sets of sliding doors for my home with the installation included by your company. Both sliding doors were installed in March the 21sth. When the installers came to my house, I explained to them that the bottom of the wooden frame was rotten because the old doors were leaking. They said that hat was not...
Service
I was notified by Lowes via email that they are awarding me a $5 gift card thank you with a special Challenge code to enter to receive it. I have jumped thru every hoop they asked to receive but received nothing but aggravation and frustration. I called several times on a special phone number and got no where.They asked me for my email address then rudely hung up.Tried several times to call back and got no one answering. Lowes has done more harm than good for public relations with me in their customer service.I even stopped in while buying a refrigerator and spoke to store manager about this matter and said he sorry but he couldn't help me.Pretty sorry PR. Sincerely Daniel R Agee
Claimed loss: $5
Desired outcome: $5
Dishwasher
I ordered a dishwasher, on-line, 11/27. Shortly thereafter, I received an e-mail from the installation date but without an install date. I called the installation company to find out when installation would happened. I was told, "not until December 27! A whole month for a dishwasher. I was told that they did not have a power cord and the power cord would...
Read full review of Lowe's and 2 commentsWhirlpool washer
I bought a whirpool washer from Lowes Midland Texas. I returned it back to the shop within 10 days on 11/15/2023 because it was not working. I was told they would not take it back because it was more than 48 hours after the purchase. There was no sign or any information about the return policies where this item was displayed. There is no way a customer can...
Read full review of Lowe's and 2 commentsLowes protection plan
Purchased a Washer Machine and protection plan in 2021. Washer Machine stopped working on or about October 4, 2023. Filed a claim with the Protection Plan department a third Party Assurant. It is now 11/27/2023 and several technicians attempts to fix washer machine it is still not working. according to lowes protection plan term and conditions they will replace if unable to fix. situation has gone unresolved. I still have a broken washer machine in my home and lowes or assurant has not backed the warranty that was sold to me.
Claimed loss: time of work over an 850 dollar washing machine.
Desired outcome: fix, replace or simply refund what was paid for the Washing Machine.
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
We are absolutely sorry for any frustration.
Assurant is a separate entity from that of Lowe's. Lowe's is happy to assist but the contract lies with Assurant.
Generally speaking, service technicians have three tries to servicing your unit. Each attempt can require two different service calls -- one to determine the problem, the second to complete the service.
Based upon those conditions, tell us how many service calls have been done and what the status is.
Doors and installation
On august 29th, my wife and I went into the Lowes store in East Brunswick, Nj. We wanted to order 2 sets of Bi-Fold doors and a rear entry Wood door. Eugene said Lowes uses a company called NJA remodeling to door their installations. We paid the $35.00 to have them come out and measure the places we needed to install the Bi-Fold doors and rear entry door...
Read full review of Lowe'sCeiling fan install
11/20/23 and 11/21/23 Had paid for installation for a ceiling fan. Electrician did not show up for scheduled appointment but changed it for nighttime at 7;30 p m instead. They are suppose to be bilingual but the man could not speak english. Do not even know if he was licensed. since we did not have the proper part of the fan they scheduled for today. Did...
Read full review of Lowe'sWasher/dryer warranty issues
Purchased: 11/01/2022 Model: GUD27ESSM1WW – washer/dryer combo unit Serial: SS064502C Warranty # 0162396621305112128001 Washer was making a lot of loud and unusual noises – sounded like something in the mechanism was falling apart. When the wash cycle was complete the cloths were sopping wet – dripping when taken out. I had not had any problems with the...
Read full review of Lowe's and 2 commentswarranty
purchased a Samsung gas stove from lowes with a extended warranty that i paid for. The stove broke and could not be used. Went 8 weeks without a cook stove waiting for a repair. Lowe’s and the warranty company . The warranty co. Was overseas. In a different country. Called lowes about 10 times and just got the run around with people and recordings. Same with the warranty co. We ended up purchasing another stove from a different company. The broken stove never got fixed and never recieved a refund. It has been 8 months with no reply.
Desired outcome: full or partial refund
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Mr. Caton.
We'd love to assist.
Fill in some missing information if you would.
When was the item purchased and what kind of issues were you experiencing with the piece?
Shocked and disappointed with lowes tool rental associate and overall experience.
I am taking the time to write this letter based on my rental experience with the Lowes Tool Rental Department at the Lilburn, Georgia location (Stone Mountain). I am sad to report that I am both shocked and disappointed with my experience; shocked which my over all experience and the conduct of Travis, who works in the Tool Rental department, and...
Read full review of Lowe's and 2 commentsAppliances
We purchased a Whirlpool dishwasher on November 4, 2023 from the location on Holland Rd in Va Beach using our Lowes credit card. We brought it home, installed it and it was defective. We called the store and was told we only had 48 hours to return since we declined the extended warranty so we would have to call and work with the manufacture. I also called the store and asked for a manager and was hung up on several times. I finally got through and spoke to Nick who told me the same thing. I called your office on 11/13 and spoke to Erin who said that since we used the credit card, we had 30 days. It is now 11/15 and still no word. Firstly this was not explained to us when it was purchased. Secondly, your staff should have known this. I have also notified the credit card company that not one dime would be paid. I also posted this on social media.
Exchange the dishwasher or return it so we can purchase one somewhere else.
Desired outcome: Lowes needs to pick up this dishwasher and deliver a new one
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Ms. Morgan.
We are sorry for any miscommunication.
By contract, most appliance manufacturers only allow Lowe's to accept a returned item within 48 hours from the time the unit was transferred to the customer's ownership. After which the manufacturer handles all issues directly. This policy is posted in every location and on the Lowe's website. The form of payment does not alter this policy. Additionally, Lowe's has agreements with all major credit cards in order to protect and assist in such situations.
With all of that stated, we do not want to see you without needed help in assuring that your dishwasher performs as expected. The unit is still under the manufacturer's one year-limited warranty. You may contact them at 1 /866 /698 /2538.
Please let us know if that doesn't take care of your concerns.
Hi Ms. Morgan.
We appreciate hearing from you and are sorry for your frustration.
We'd like to clarify. The form of payment does not change the policies or return/exchange timeframe.
Lowe's has contracts in place with most appliance manufacturers. Once the 48 hour timeframe has placed, Lowe's allows the service system handle any issues. This policy is placed upon Lowe's website and all Lowe's locations.
Lowe's also has contracts with all major bankcards. You may dispute any transaction of course. In such cases, the retailer is required to cease any other communication.
Rust-oleum, universal advanced formula, hammered, paint & primer in one, black
A couple of weeks ago I bought spray paint at Lowe’s Rapid City, SD. But when I used it at home it was gray! So when I was in Rapid City I attempted to return/exchange it. However I threw away receipt as I didn’t think I would need it (never had problems with spray paint at other store such as Walmart). My attempts were in vain as I asked the clerk to spray...
Read full review of Lowe's and 2 commentsLowes customer service
I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an...
Read full review of Lowe'sCustomer service remarks
On November 7th, 2023 in the evening, I went to Lowe’s to purchase a stove. As I walked into the store to get a basket I fell down in the vestibule. My complaint is not about the fall but the lack of empathy and hurtful remarks the customer service person (Laura) made as I sat on the bench waiting for the store manager. After getting up from the fall, I...
Read full review of Lowe'sWater heater
I went to buy a water heater at Lowe's they said I had to go get the measurements. So I went back home got the measurements came back they said they had to have somebody come out to my place, an installer, to take the measurements and get what product I needed. I kept asking how much was this going to cost they said not much but they didn't know until after they installed it. I had to help him install it because it was too much for him to pick up. I'm a 67-year-old woman I picked it up he slit it into place was easy peasy. Still kept asking how much. $700 plus was installation fee. The water heater was only $600
Claimed loss: I don't even think it should have been over $300 because he was only there for an hour and a half and he took two smoke breaks I would like $300 back
Desired outcome: I want $300 back
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Ms Selbe.
We appreciate hearing from you. Unfortunately the majority of costs in getting a new water heater is the installation.
Earthquakes straps and a new expansion tank are usually required. It's also possible the city or county you're in may require a permit. All those costs add up. Add in the labor and you can understand why the price becomes what it is.
New kitchen
Went to lowes for new kitchen and was not done right they installed smaller cabinets. When I called day after install was told I signed off on plans . I repeatedly said put back the way was with updates. I was told I should have read blueprints. I told them that’s why I came here because I don’t know about cabinets trusting them. I complained for months and...
Read full review of Lowe's and 2 commentsRebates
We purchased paint from Lowe's and were given the information about a rebate. We purchased paint on 7/1/23 and again on 7/2/23. I sent two (2) original receipts to the Lowe's rebate center on 7/3/23. Note that I followed directions to a T and sent the receipts in separate envelopes to minimize confusion. I kept copies of those receipts. The total wa...
Read full review of Lowe's and 3 commentsLowe's reviews 0
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About Lowe's
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
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Hi Ms. Smith.
We couldn't be more sorry about your frustration.
Unfortunately, as I am sure you can understand, this time of year is synonymous with filled delivery slots. It's very possible that between the time you spoke with the first person and the second, the available slots for delivery had filled. Of course, that is only an assumption but, likely, a good one.
Please call back and I'm sure you'll be placed on one of the soonest delivery slots available.