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Marvin Windows And Doors review: Marvin elevate sliding patio doors

Amy Kivett of US

May 20, 2026 2:18 pm UTC

Featured review

Case Numbers 02795342 and 02795328
Two days after install of two Elevate Sliding Patio doors two cases were opened with Marvin for a damaged screen and because both sets of doors will not lock.
Cases were submitted on April 30 and no correspondence was received and no phone calls received, nothing until a notice via email that the cases were being closed on May 15th because of 14 days of inactivity and verbiage to call if this was incorrect.
I have placed 5 phone calls to case manager Cari Hoffman and left 2 voicemails and nothing in return. I have submitted 2 emails and nothing in return. All five days ago.

Today I have called US customer service and been transferred to a Central Division Manager and was hung up on and when I called back I was sent to voicemail.
I have since done my research and I see this is a pattern when customers have issues after install, but with the price that was charged for these doors, customer service should be available and should be white glove.

Desired outcome: replacement screen and trouble shoot for door that do not lock. Neither of the two doors that we purchased will lock

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