Massage Envy review: massages that keep charging me when I am 20 months behind because of 4 surgeries

I've been part of Massage Envy for years. I'v had 4 surgeries over the past 2 years, 2 back, one hip replacement and major foot surgery. I am having my other hip replaced in Feb. I have racked up over 20 massages that I couldn't use because of my surgeries. I called Murray Scholls and asked them if I could stop paying the monthly $60 until I get caught up, and use them when my surgeries are healed. I can do a couple before my hip surgery, but then won't be able to come for another 2 or 3 months. They said no, I could not stop paying, I either had to keep paying the $60 per month, or I had to pay $20 per month to keep my account active without adding any massages. That is not fair. I should be able to use my massages up before they make me keep paying. Now I will be paying $20 per month for months just so I can use up my 20 plus massages that I already paid for, or I will lose them all. I have never heard of a company that would treat people like this. I need the company to respond to me and help me with this, but so far no response. I want to use my massages, and would probably continue once they are used up, but because of my surgeries, I have gotten too far behind.