Mattress Firm review: I am complaining about a mattress and box spring

We purchased a mattress and box spring for my son five months ago. Unfortunately, the mattress has sagged at least 6 inches and the box spring is broken.

We went to the store and the woman agreed that the mattress and box spring needed to be replaced. She said we had to go to the manufacturer which we did. They said they wouldn't replace it or take it back because there was a stain on it. We asked for a manager to call us back which he did but I was at work in a meeting and couldn't take the call. When I'm not at work I will call them back.

I can't believe this is happening. Why must consumers fight for things they should be entitled to.

Thank u for listening

Julie Fanning
2600 73rd Court
Elmwood Park, IL 60707