Mavis Discount Tire review: Oil change and inspection

I brought my (2018 Hyundai Santa Fe to

Mavis Discount Tire in Pleasantville, NY for State Inspection and an oil change last night, February 17, 2023 at (5 PM). The experience I had was displeasing, unprofessional, and infuriating.

I picked up the car two hours later (I called and they said it was ready) and went home. I noticed that the new Inspection Sticker had not been applied to the windshield. When I called, despite accepting my payment earlier, they told me that there was a mistake and the service had not been performed.

I had to go back there and wait. When I met with the Manager he raised his voice and told me that the car was brought in with no gas. He told me to go across the street and get gas so that the Oil Change indicator could be cleared.

After filling the tank and coming back, the Manager said that the Check Engine Light was lit. He also said that I bought a “crap car” and in an accusatory manner stated that it’s not his responsibility to tell me that there was inadequate gas. This is despite the fact that I’m aware that the car needs to be running in order to do the State mandated emissions test. He became testy when I asked why wasn’t informed that there was a problem. Incidentally, I always ensure that the car had plenty of fuel before using it.

In addition, from the inconvenience and brash conversation I had to endure, the Manager told me that I was “banned” from his store. I called the police because I felt like I was being verbally abused and when they arrived I told the officer that I would never come here again and that I plan on taking the Manager and the organization to Civil Court.