Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Antivirus Software McAfee Complaints #462-481
McAfee

McAfee review: allows malware charge to remove ( 2 comments)

S
Author of the review
3:18 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

from dispute letter to McAfee
A renewed subscription of McAfee Total Protection plus the SiteAdvisor was installed 27January2010. All protection was activated. Total Protection plus the SiteAdvisor is an implied guarantee that the customer is protected from all malware if the product is activated and the customer only opens McAfee designated safe sites.
On 17March2010, I clicked on a map site that displayed McAfee's safe site icon. Both Total Protection and the SiteAdvisor failed to provide the protection from malware that I paid McAfee to provide. McAfee's Total Protection allowed malware (cleanup antivirus) to infect my computer.
I was then told by, first, a chat tech and then a supervisor that, even though McAfee's Total Protection and SiteAdvisor had failed, I would have to pay $8.95 to have a tech clean the malware from my computer.
When the e-mail charge arrives, the charge is not $8.95 but an outrageous $89.95. The charge was neither clearly stated verbally or written in the chat message. First the customer pays for McAfee's Total Protection and then they expect you to pay McAfee again because the Total Protection did not protect as advertised.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More
Send message
Copy link
Report
2 comments
Add a comment
D
D
Drstein
Orlando, US
1 comments
Send a message
Apr 23, 2011 5:39 am UTC

Same here...I paid a two year subscription. About six months ago I cotracted "Adware-OneStep. " I contacted Mcafee and the tech moved my mouse around willy nilly...and suddenly it appeared mt Adware-OneStep.b was one. I ran another scan and bingo, it was there. Frustrated I let it be for the past 6 months or so. Tonight, run acan, it shows still there...contact Mcafee and they want 89.95 to fix. No-No I tell them...I already PAID 90.00 DOLLARS FOR PROTECTION. They pretend they don't hear you. I then ask again, ...did I pay 90.00 for protection...the Mcafee party says yes...I ask ...did you provide protection considering I'm infected? They come back with all this mumbo jumbo about its a big world, viruses multiply daily, so hard to keep up...baloney I say...Did I pay 90.00 ? Yes they say...for protection against viruses and malware...yes they say...then you failed I say...fix my pc. Are you the mob/ Yakuza...I pay but you are trying to shake me down for more money..no way...long, long story short...got a supervisor...kept asking if I paid for protection...YES OR NO...Did the provide...YES OR NO...They said as a one time courtesy they will repar and gave me a # and a pin...I will never re subscribe again...and everyone...STAY AWAY...SAVE YOUR MONEY

More
Copy link
Report
P
P
Perry-TX
US
1 comments
Send a message
Jun 23, 2011 4:58 am UTC

They just sucked me in for another $89.00. It is the last dime they will get from me. They had a tools to clean it up - why did I get the infection if they knew it enough to clean it in seconds - literally.

This was for the Vista Security 2012 virus. Igot the same story as above - many viruses - can not guarantee where I go, computer up to date - blah blah - Stay Away. Find something better - there are several.

More
Copy link
Report

More McAfee reviews & complaints

McAfee - scam billing 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - mcafee viruus protection 7
McAfee - hidden trojan virus 28
McAfee - h support scam 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - auto renew 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - mcafee internet security
McAfee - cashback not received
McAfee - Hacking into my computer
McAfee - McAfee's Auto Renewal is a scam
McAfee - McAfee Total Protection service
View all McAfee reviews and complaints

  1. McAfee Contacts

  2. McAfee phone numbers
    1800 1441 0475
    Click up if you have successfully reached McAfee by calling 1800 1441 0475 phone number 101 101 users reported that they have successfully reached McAfee by calling 1800 1441 0475 phone number Click down if you have unsuccessfully reached McAfee by calling 1800 1441 0475 phone number 81 81 users reported that they have UNsuccessfully reached McAfee by calling 1800 1441 0475 phone number
    11%
    Confidence score
    Philippines
    +1 (888) 847-8766
    Click up if you have successfully reached McAfee by calling +1 (888) 847-8766 phone number 2 2 users reported that they have successfully reached McAfee by calling +1 (888) 847-8766 phone number Click down if you have unsuccessfully reached McAfee by calling +1 (888) 847-8766 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +1 (888) 847-8766 phone number
    33%
    Confidence score
    United States
    +1 (905) 754-3700
    Click up if you have successfully reached McAfee by calling +1 (905) 754-3700 phone number 0 0 users reported that they have successfully reached McAfee by calling +1 (905) 754-3700 phone number Click down if you have unsuccessfully reached McAfee by calling +1 (905) 754-3700 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +1 (905) 754-3700 phone number
    Canada
    +44 175 321 7500
    Click up if you have successfully reached McAfee by calling +44 175 321 7500 phone number 32 32 users reported that they have successfully reached McAfee by calling +44 175 321 7500 phone number Click down if you have unsuccessfully reached McAfee by calling +44 175 321 7500 phone number 18 18 users reported that they have UNsuccessfully reached McAfee by calling +44 175 321 7500 phone number
    28%
    Confidence score
    United Kingdom
    +61 386 999 200
    Click up if you have successfully reached McAfee by calling +61 386 999 200 phone number 8 8 users reported that they have successfully reached McAfee by calling +61 386 999 200 phone number Click down if you have unsuccessfully reached McAfee by calling +61 386 999 200 phone number 8 8 users reported that they have UNsuccessfully reached McAfee by calling +61 386 999 200 phone number
    Australia
    +43 199 460 6202
    Click up if you have successfully reached McAfee by calling +43 199 460 6202 phone number 0 0 users reported that they have successfully reached McAfee by calling +43 199 460 6202 phone number Click down if you have unsuccessfully reached McAfee by calling +43 199 460 6202 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +43 199 460 6202 phone number
    Austria
    +32 22 750 703
    Click up if you have successfully reached McAfee by calling +32 22 750 703 phone number 0 0 users reported that they have successfully reached McAfee by calling +32 22 750 703 phone number Click down if you have unsuccessfully reached McAfee by calling +32 22 750 703 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +32 22 750 703 phone number
    Belgium
    +45 70 277 277
    Click up if you have successfully reached McAfee by calling +45 70 277 277 phone number 4 4 users reported that they have successfully reached McAfee by calling +45 70 277 277 phone number Click down if you have unsuccessfully reached McAfee by calling +45 70 277 277 phone number 10 10 users reported that they have UNsuccessfully reached McAfee by calling +45 70 277 277 phone number
    Denmark
    +33 147 625 600
    Click up if you have successfully reached McAfee by calling +33 147 625 600 phone number 2 2 users reported that they have successfully reached McAfee by calling +33 147 625 600 phone number Click down if you have unsuccessfully reached McAfee by calling +33 147 625 600 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +33 147 625 600 phone number
    100%
    Confidence score
    France
    +49 893 7070
    Click up if you have successfully reached McAfee by calling +49 893 7070 phone number 0 0 users reported that they have successfully reached McAfee by calling +49 893 7070 phone number Click down if you have unsuccessfully reached McAfee by calling +49 893 7070 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +49 893 7070 phone number
    Germany
    +353 214 672 000
    Click up if you have successfully reached McAfee by calling +353 214 672 000 phone number 2 2 users reported that they have successfully reached McAfee by calling +353 214 672 000 phone number Click down if you have unsuccessfully reached McAfee by calling +353 214 672 000 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +353 214 672 000 phone number
    33%
    Confidence score
    Ireland
    +39 255 4171
    Click up if you have successfully reached McAfee by calling +39 255 4171 phone number 0 0 users reported that they have successfully reached McAfee by calling +39 255 4171 phone number Click down if you have unsuccessfully reached McAfee by calling +39 255 4171 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +39 255 4171 phone number
    Italy
    +31 205 863 800
    Click up if you have successfully reached McAfee by calling +31 205 863 800 phone number 0 0 users reported that they have successfully reached McAfee by calling +31 205 863 800 phone number Click down if you have unsuccessfully reached McAfee by calling +31 205 863 800 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +31 205 863 800 phone number
    Netherlands
    +34 913 478 500
    Click up if you have successfully reached McAfee by calling +34 913 478 500 phone number 0 0 users reported that they have successfully reached McAfee by calling +34 913 478 500 phone number Click down if you have unsuccessfully reached McAfee by calling +34 913 478 500 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +34 913 478 500 phone number
    Spain
    +46 851 989 578
    Click up if you have successfully reached McAfee by calling +46 851 989 578 phone number 0 0 users reported that they have successfully reached McAfee by calling +46 851 989 578 phone number Click down if you have unsuccessfully reached McAfee by calling +46 851 989 578 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +46 851 989 578 phone number
    Sweden
    +86 105 951 0600
    Click up if you have successfully reached McAfee by calling +86 105 951 0600 phone number 0 0 users reported that they have successfully reached McAfee by calling +86 105 951 0600 phone number Click down if you have unsuccessfully reached McAfee by calling +86 105 951 0600 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +86 105 951 0600 phone number
    China
    +852 28 248 811
    Click up if you have successfully reached McAfee by calling +852 28 248 811 phone number 0 0 users reported that they have successfully reached McAfee by calling +852 28 248 811 phone number Click down if you have unsuccessfully reached McAfee by calling +852 28 248 811 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +852 28 248 811 phone number
    Hong Kong
    +91 224 029 1300
    Click up if you have successfully reached McAfee by calling +91 224 029 1300 phone number 6 6 users reported that they have successfully reached McAfee by calling +91 224 029 1300 phone number Click down if you have unsuccessfully reached McAfee by calling +91 224 029 1300 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +91 224 029 1300 phone number
    100%
    Confidence score
    India
    +972 36 454 300
    Click up if you have successfully reached McAfee by calling +972 36 454 300 phone number 0 0 users reported that they have successfully reached McAfee by calling +972 36 454 300 phone number Click down if you have unsuccessfully reached McAfee by calling +972 36 454 300 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +972 36 454 300 phone number
    Israel
    +81 354 281 100
    Click up if you have successfully reached McAfee by calling +81 354 281 100 phone number 0 0 users reported that they have successfully reached McAfee by calling +81 354 281 100 phone number Click down if you have unsuccessfully reached McAfee by calling +81 354 281 100 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +81 354 281 100 phone number
    Japan
    +60 322 987 213
    Click up if you have successfully reached McAfee by calling +60 322 987 213 phone number 0 0 users reported that they have successfully reached McAfee by calling +60 322 987 213 phone number Click down if you have unsuccessfully reached McAfee by calling +60 322 987 213 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +60 322 987 213 phone number
    Malaysia
    +65 62 227 555
    Click up if you have successfully reached McAfee by calling +65 62 227 555 phone number 0 0 users reported that they have successfully reached McAfee by calling +65 62 227 555 phone number Click down if you have unsuccessfully reached McAfee by calling +65 62 227 555 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +65 62 227 555 phone number
    Singapore
    +27 117 075 500
    Click up if you have successfully reached McAfee by calling +27 117 075 500 phone number 0 0 users reported that they have successfully reached McAfee by calling +27 117 075 500 phone number Click down if you have unsuccessfully reached McAfee by calling +27 117 075 500 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +27 117 075 500 phone number
    South Africa
    +886 287 299 222
    Click up if you have successfully reached McAfee by calling +886 287 299 222 phone number 0 0 users reported that they have successfully reached McAfee by calling +886 287 299 222 phone number Click down if you have unsuccessfully reached McAfee by calling +886 287 299 222 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +886 287 299 222 phone number
    Taiwan
    +971 43 915 460
    Click up if you have successfully reached McAfee by calling +971 43 915 460 phone number 0 0 users reported that they have successfully reached McAfee by calling +971 43 915 460 phone number Click down if you have unsuccessfully reached McAfee by calling +971 43 915 460 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +971 43 915 460 phone number
    UAE
    +55 113 711 8201
    Click up if you have successfully reached McAfee by calling +55 113 711 8201 phone number 0 0 users reported that they have successfully reached McAfee by calling +55 113 711 8201 phone number Click down if you have unsuccessfully reached McAfee by calling +55 113 711 8201 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +55 113 711 8201 phone number
    Brazil
    +57 15 111 700
    Click up if you have successfully reached McAfee by calling +57 15 111 700 phone number 5 5 users reported that they have successfully reached McAfee by calling +57 15 111 700 phone number Click down if you have unsuccessfully reached McAfee by calling +57 15 111 700 phone number 10 10 users reported that they have UNsuccessfully reached McAfee by calling +57 15 111 700 phone number
    Chile & Latin America
    +52 555 089 0250
    Click up if you have successfully reached McAfee by calling +52 555 089 0250 phone number 0 0 users reported that they have successfully reached McAfee by calling +52 555 089 0250 phone number Click down if you have unsuccessfully reached McAfee by calling +52 555 089 0250 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +52 555 089 0250 phone number
    Mexico
    More phone numbers
  3. McAfee emails
  4. McAfee address
    2821 Mission College Blvd, Santa Clara, California, 95054-1838, United States
  5. McAfee social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all McAfee contacts
McAfee Category
McAfee is ranked 2 among 17 companies in the Antivirus Software category
#01 Kaspersky Lab Kaspersky Lab #02 McAfee McAfee #03 Trend Micro Trend Micro #04 Avast Software Avast Software #05 Norton Norton

Most discussed McAfee complaints

do not wish your protection any more
1
(opinions to this review)
McAfee Alternatives
Avast Software 229 reviews Kaspersky Lab 167 reviews Norton 524 reviews 360 Total Security 17 reviews Stopzilla / PXE Group 17 reviews