MegaBus review: bus broke down/requesting refund

I caught the Mega bus on October 11th, 2015 at approximately 8:30am that Sunday morning from Grand Prairie, TX with my destination being Houston, TX. Approximately 80-something miles away from my destination the bus broke down. My compliant, firstly, for the first hour or so the driver was unable to give the passengers any sort of comfort as to how long it was going to be before help arrived. (bad communication and poor service). Secondly, after have been stranded for almost three hours we were made aware that another bus was on the way. I was very tired after arriving from a long plane trip my urgency to get home was at it's point. Half of the bus had called family members and friends to come and pick them up. I truly ended up hitch-hiking a ride into Houston. The first time I was on the Mega bus and it broke down I let it go, this time I am requesting some kind of resolutions to this matter. I no longer have trust in this system.