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CB Online Shopping Light In The Box Complaints #702-721
Light In The Box

Light In The Box review: tracking service offered and charged but not working ( 1 comment)

G
Author of the review
11:24 am UTC
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I ordered two items (on 2/1/2016) from them and I already knew that delivery time would be slow, BUT the also offered Tracking Service. I thought it would be worth it just to see the progress on my packages and to THIS (2/17/2016) day, there is NO TRACKING INFORMATION AVAILABLE. It even says to Check with the Seller. I've communicated with these people AT LEAST 6-7 times and ALL they tell me is that delivery takes time and to just wait. NO MENTION AT ALL about offering/charging for a service that DOES NOT WORK! They're FRAUDS!

Light In The Box response
May 02, 2026 2:32 pm UTC
Light In The Box customer support contacts
Address

Beijing, CN

Website

www.lightinthebox.com

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Dear GLMit,

We apologize for the inconvenience caused by the tracking service not functioning as expected.

We understand your concern and recommend submitting a customer service ticket with your order details so our team can check the tracking status and provide accurate information.

*On the website*
Go to My Account ? My Orders ? select your order ? click Customer Service

*On the app*
Go to Account ? Help Center ? Contact Customer Service ? select your order ? click View Details

Our team will get back to you within 24 hours.

Thank you!
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This complaint has been resolved automatically due to user's inactivity.

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Neris Kurtis
Melbourne, AU
12 comments
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Feb 04, 2017 8:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.

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  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
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