Brinks Home Security review: Brinks home security review: poor customer service, installation issues & billing errors

If you’re researching Brinks Home Security reviews and wondering whether this company is worth your time and money — do yourself a favor and look elsewhere. This was hands down the worst customer service experience I’ve ever had.
I want to start by saying the sales representative was the only positive part of this process. He was professional, knowledgeable, patient, and not pushy at all. Unfortunately, everything after the sale was a complete mess and reflects serious operational and customer service problems at Brinks Home Security.
Missed Installation Appointment & Scheduling Failures
My installation was scheduled for the very next day between 4–8 PM. Around 6:30 PM, I received a call saying their AI scheduling system messed up my appointment and they wanted to reschedule. I had already left work early to be home and made it clear I could not do that again. They assured me a technician would arrive around 6:15–6:30 PM.
The technician didn’t show up until 7:30 PM.
He then informed me that Brinks does not even have service technicians in my area. That raises a major red flag — why is Brinks Home Security selling and scheduling installs in areas they can’t properly service?
Poor Installation & Wrong Equipment
The installation experience itself was extremely unprofessional:

Dirt was left in multiple areas where sensors were installed
I was supposed to receive a backyard security camera with a floodlight, but instead ended up with a doorbell camera installed on the back of my house
The technician refused to properly install the correct camera because he didn’t want visible wiring
I am now paying for equipment that was never installed
Brinks promised to update my contract to reflect what I actually received — this never happened

On top of that, the technician left packaging next to the trash can instead of in it, and didn’t leave my house until after 11:00 PM, which is completely unacceptable.
Massive Billing Error
To make matters worse, Brinks charged my account $1,699.99 plus $72.85, when I was only supposed to be charged around $250. While they eventually admitted it was an error and left a voicemail, there was no direct callback number, forcing me into an endless automated system just to try to reach someone.
Impossible to Cancel & No Management Follow‑Up
When I contacted the sales rep again, he showed empathy — but canceling service and arranging equipment pickup was “outside of his scope.” After that, it was radio silence. I was told a manager would call me, and unsurprisingly, that never happened.
Yes, I eventually got my money back — but only after unnecessary stress, wasted time, and frustration.
Final Verdict
This Brinks Home Security review is my warning to others:
Between missed appointments, poor installation, incorrect equipment, major billing errors, and horrible customer service, this company is completely disorganized.
DO NOT USE BRINKS HOME SECURITY.
If you value your time, money, and peace of mind, choose another home security provider.

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