CB Mobile and Cell Phones Motorola Return/ exchange / they kept my trade-in and didn't give any credit for it or offer replacement phone

they kept my trade-in and didn't give any credit for it or offer replacement phone

terry ley of US

Feb 14, 2024 1:23 pm EST

Verified customer

Featured review

Do not buy from Motorola! The company does not care about their customers when things go wrong. They did not even try to help in my following situation. I bought a Razr+. I enjoyed the phone for about a week before it stopped working. I called and the asked customer support and the asked me to return and they would issue a refund. What they DID NOT say is I was out my trade-in of my iPhone 13. I have come to find out they would not return my iPhone, nor would I receive refund/credit for the Iphone13. I lost the value of my trade-in of $240.00. They would not return my iPhone 13 nor refund me the amount of the trade in. After finding this out I asked for replacement Razr+ rather than a refund. Motorola said I could buy it at regular price, that the refund was already in process for the amount charged to my card for the purchase and the trade-in for the iPhone13 was completed and final. So, I'm Out $240.00 for the iPhone 13 and do not have a phone. Wow! Not to mention the 6 phones calls, several hours and multiple transfers to be put on hold and several emails wasting my time. DO NOT expect anything from Motorola's customers service other than the run-around!

Claimed loss: $240.00 and no working phone

Desired outcome: Credit for my trade in or replacement of defective Razr+

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Motorola contacts

Motorola phone numbers

1300 138 823
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+1 (803) 852-2246
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Mexico

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United States

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