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Mr. Tire

Mr. Tire review: Belts

H
Author of the review
12:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello. I am Mr. H. Latten ([protected]@gmail.com) and I have been a customer of Mr. Tire for a few years now. Until this moment when I realized the integrity of the company has been comprised. In May of 2018 I paid over $200 to have two belts replaced. I went back in August of 2018 for the same issue and again in October of 2018 for the same issue. In 2019 the same issue persisted and I was told that my belts needed to be conditioned. In October of 2020 I had to pay another company to fix the same problem. I paid over $200 again to replace the belts. I was told by the new company that my belts were never replaced and that I had old dry rotted and worn belts that appeared to have been the original belts for my car. I contacted Mr. Tire (James) about the situation and was informed that my warranty had expired and that it is no way that my belts were as bad as I am describing them if they were replaced a year and a half ago. I have written emails to Mr. Tire about how their employee (Chris) charged me for work that was never done. No one has answered. I still have the old belts and I want Mr. Tire to fix the issue and refund me for services that I paid for that were never rendered.

Update by HLatten
Dec 16, 2020 11:11 am UTC

Hi. Mr. Latten again. Thanks to "Complaints Board" someone did reach out, however nothing has been resolved yet. I was emailed and instructed to call a number which I've been calling for weeks now. I've left several messages and call back numbers. So far, no one has called me back or responded to any emails I've sent them directly.

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