My Prepaid Center review: Impossible to reach customer service - expired $400 delta choice card / funds withheld

I am filing this complaint because My Prepaid Center is holding $400 USD of my money and making it absolutely impossible for me to contact them to request a replacement card.

I received a $400 USD Delta Choice prepaid card as compensation for a flight change. The card had an unreasonably short expiration date and expired in March 2026 (03/26) before I could use the funds. I understand that the card expired, but the funds belong to me and I am willing to pay the standard replacement fee to have a new card issued.

The main issue is their nonexistent and geo-blocked customer service. Because I am currently located in Argentina, the toll-free number [protected]) and the international direct line (+[protected]) actively block calls from my region or fail to connect. I have tried several telecommunication methods with zero success.

To make matters worse, I have reached out via their official email and contact forms, providing all my card details, and they have completely ignored my requests. No reply, no ticket number, nothing.

It is unacceptable that an international airline like Delta uses a prepaid service that actively blocks international customers from receiving basic support and effectively traps their compensation money.