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CB Websites MyHeritage Complaints #382-401
MyHeritage

MyHeritage review: did not receive dna kit after over a month.

N
Author of the review
1:44 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

After over a month, I never received any DNA kit, but it says that the kit was shipped.

https://www.myheritage.com/site-127398332/singleton?utm_source=ppc_bing&utm_medium=cpc&utm_campaign=mh_bing-search_us_en_mob_web_exact_web_myheritage-all-guests&utm_content=73392510368646&utm_term=myheritage+site&tr_camp_id=268526086&tr_ad_group=myheritage-site&tr_ag_id=1174278899262882&tr_device=m&tr_account=F1079V8S

MyHeritage response
Feb 26, 2019 1:23 pm UTC
MyHeritage customer support contacts
Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Dear MyHeritage Member,

I am sorry to read about the issue you are experiencing.

We value the satisfaction of all of our members and strive to offer a first class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.

I look forward to hearing from you.

Kind regards,
Shane, MyHeritage Team
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The complaint has been investigated and resolved to the customer's satisfaction.

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  1. MyHeritage Contacts

  2. MyHeritage phone numbers
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    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 01, 2026
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