spot delivery scam
We purchased a used SUV from them, the salesman was awesome! The Finance Manager was a tool his first "deal" was about 3k over priced, so 6hrs and 3 "deals" later we settled on a price signed the contract with the only add-on being GAP insurance and left with the SUV... A few days later we got a call from the "Finance Manager" saying the financing had fallen through. This seemed strange to me because we had a signed contract with payments, interest rate, and a lender stated on it, so I contacted our attorney he reviewed the contract and said it looked binding to him. I have since been in contact the Attorney General of Arizona and was told this practice has a name "spot delivery scam" and is commend in Arizona, most people take the dealers word when there told they will have to have a co-signer, put more money down, or bring the vehicle back. But I was told by the Attorney General and my personal Attorney under Arizona Law:
If you have signed papers, you own the car, regardless of whether the vehicle has been financed.
Your credit was good or the dealer would not have delivered the car to you at the price you agreed to pay.
A finance document showing payments, deposit, interest rate and other financial items is a binding contract, giving you specific legal rights.
You own the car subject to making payments only. The dealer cannot change that once you take possession.
Keep all copies of your paperwork and anything else associated with the sale (including calendars, photographs, advertisements). If the finance manager asks for your papers at any time for any reason, refuse! Keep these documents in a safe place, not the car.
If you are called back to the dealership to sign additional papers, either do not go or do so in a different car than the one you bought.
Have a friend or spouse drive you and witness whatever is being told to you. This will prevent the dealer from taking your car as hostage, an all too common happening.
If a dispute arises with the dealer over the contract and the dealer demands the car is returned, park it in a garage or remote location until the matter is resolved, to prevent it from being taken against your wishes.
Put together a complete timeline of everything that happened from the time you thought of purchasing the car until the car was taken away.
Try to remember specific names of dealership personnel and any statements that were made to you during conversations with the sales and finance staff.
Keep track of all monies you had invested into the purchase, including registration, insurance, down payment and trade. Never pay cash and always get a receipt!
So the bottom line is they unlawfully take possession of the vehicle we plan to file a lawsuit.
The complaint has been investigated and resolved to the customer’s satisfaction.
they overcharged me
In January of this year My husband Steve was driving to work on icy roads when he slid into the rear end of a truck who's driver was checking out a six car pile up at the foot of the hill. Steve was fine, but our poor 2001 Mitshibishi was totalled, and the driver of the truck must have been fine also because he drove off and did not wait for the police to be called.
Steve still had his old 72 Chevy Nova to drive to work, but I was now out of a car so we decided to finance another car somewhere else then go to our bank to re-finance this new car in six months giving our slow insurance company time to pay off the loan on our old car. So we went to Victory Nissan and decided to purchase a 2006 Nissan Sentra after we were told that the blue book value on it was $10, 500. We put $2000 down on it, signed the papers, and drove away in our new car thinking that this was what we were paying for the car. What we were actually charged was hidden under a lot of other charges so that hubby would have had to do some subtracting to find it, and he thought that they sold enough cars that they would not cheat us so he did not do the math. Our interest rate was 16.9% on this contract, but we thought that this was okay since we would only be making payments at this rate for about five months.
Last week we had owned the Nissan for six months so we went into our bank to get it re-financed. It was at this time we learned that instead of the $10, 500 that we thought we had paid for the car, we had been charged $14, 125 before taxes and other things were added to the loan and that we now owed $4000 more for the car then it was worth even after paying $2000 down. Joann, our bank loan official, advised us to go back and talk to the General Sales Manager which we did, and he claims that our car simply depreciated $4000 in value since we left there with it six months ago. We can never get this car re-financed because we will always owe more on it then it is worth. It is not right for this car lot to tell us the blue book value on the car when we asked how much the car was going to cost us when they had no intention of charging us anywhere near that amount.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Sentra last year and within months my transmisson went out so I traded for a Quest book vaule was real high $32, 000 so I agreed to go half way between the prices that left with about 15, 000.00 and everyone was in agreement. When I got ready to sign the deal my payment was almost 600.00 a month and the paper work stated that I would be paying back over $42, 000.00 for the van. I would love to tell everyone my expression but it was not nice. Then the general manger came in and told me he was having to pay off my Sentra which is funny because I paid cash for the Sentra18, 500. The manger lead me on thinking I was getting a great deal for $15, 000. with paymnet of 300. that I said I could live with that. The next morning the same type of Vehical was on sell for 20, 000. If this was such as great place why could they have not said hey wait tomorrow you can get this same car about 10, 000.00 with your trade in. The sad part now my Quest is making the same weird noises that the Sentra and it has only 8, 200 miles on it so here I go again. Oh by the way I was told it was my fault and that Carfax would be notied about the Sentra's transmission. It only had 10, 000 miles on it and the manager stated his the company would have to suck up my cost what a gulit trip. Gee I thought that was what Nissan'a warranty was about and it diffently was not my fault since we expressed concern's to the saleman the day we bought the car that the transmission sounded funny. He convinced my sickly husband ( he has cancer) that this particula transmission was new to Nissans and they made a weird noise. This would be his last car and he loved it so he bought it against my advice. So I will go back today and see why my Quest is making a noise somewhere in the transaxel or wheel bearing, caplier or somewhere only they will know and probaby three weeks down the road after me being told sevral tiomes to bring back the loaner car they will try to tell me it is in my mind and when I throw a fit the will finally find the problem try to shut me up but this time I will not buy anything else from them they may have a note from my lawyer instead of a sale.
they took advantage of me
Not Nissan so much as probably the dealership. I just bought a lug nut cover plastic, your descript. Cap-road wheel. part no. 40342-2w601. It cost me just under $50.00. exorbitant? I think so. Same dealership that cost me $2300.00. for an oil change. Talk about gruesome service managers. Must have gotten a huge bonus that year. It puts a major blemish on the reputation of Nissan autos. I am on my third pathfinder, with a great respect for their durability, and quality. But this stuff above really *** me off. Disgruntled customer for parts and service at the dealership Nissan of Cherry hill n.j.
The complaint has been investigated and resolved to the customer’s satisfaction.
another bad transmission on 2004 maxima
It seems my problem is not unique. Nissan has a problem with this transmission. The service department is playing dumb by telling me they haven’t seen this before. I am now looking at a new transmission for over $3000.00.
For the past 10000 miles I have been experiencing the same bucking between 1 & 2 gears. Of course it was sporadic and every time I brought it to Nissan they couldn’t duplicate it. Well it finally went. It no longer goes into first at all. Maybe now they will believe me does anybody know of a website where all our fellow screwed 04 maxima owners are gathering?
The complaint has been investigated and resolved to the customer’s satisfaction.
I had that same problem2007 niissan xterra. brought brand new. first transmission in 09 second one in 2011.cracked radiator.radiator fluid also found in my transmission.
For the post above 2006 Pathfinder !
Everything these post just said happened to me exactly! I took it in camplaining of transmission shuddering and they gave me an $800 tune up. Transmission dropped out doing 70 on Interstate and nearly got run over by tractor trailers on my back! Nissan saids we won't help you! My extended warranty has since expired! I hope someone will help us! $5000.00 to repair. Radiator fluids were found in my transmission!
Brenda
Harrisonburg Virginia
I have a 2004 Nissan Maxima and I am experiencing some of the same problems with my car jerking. I didn't pay much attention to it in the beginning but it seems to be more frequent these days. I also know of someone who has an 2004 Maxima and he just had to have his transmission replaced in his car costing him over $3000. I feel that Nissan needs to be accountable for this problem. There are 421 noted complaints on one website about the 2004 Maxima dealing with the jerking problems (cause..transmission). This car has left a bad taste in my mouth. I had a 93 Maxima and it was a much better car than ths newer one. How do we get Nissan to look at this and see that this not just coincidental. I need help now because I don't have $3000 sitting around for car repair. I don't think I will EVER buy a Nissan again!
I purchased a 2004 Nissan Maxima and it all seemed fine for a bit but once i hit around 90k miles, the transmission started having problems. First, when I shift from Park to any other gear. It seems to either hesitate to shift into gear and once it does it shifts in a horrible KNOCK! I took it in for service and they replaced motor mounts. I suggested it may be the transmission, The dealership ignored that. Now, it continues to do the same problem as well as slip gears while in motion. It usually slips from 1st to 2nd, or 2nd to 3rd. It causes the car to rev and shifts when it wants. That makes it snap even harder. This to me seems very dangerous and I don't know what to do because my car just ran out of it's extended warranty. I don't have the money for a transmission repair.
I felt your pain... I endured two rebuilt trannys on my 1990 Maixma years ago, before dumping it! The worst thing was they could not diagnose the problem. I am careful with my cars and do not abuse them, so I couldn't figure it out.
If they would have been more receptive to helping a brother out, I would have been a little more supportive. The first malfunction was at 40K miles, 4000 over the warranty.
Never again will I buy any Nissan, and I will try and dissuade anyone else too! Customer service can be as important as the product.
deceptive sales
I recently went into Trophy Nissan in response to an advertisement claiming a 98% approval rate and the fact that they have in-house financing. Upon credit check, I was denied a loan, which is strange because I don't have top notch credit but I have paid off two previous loans from other dealerships and have an active acount in good standing so I would...
Read full complaintdefective or damaged car
i recently worked a deal with SANDY SANSING NISSAN in Pensacola for a Sentra.The car was not on the lot and was going to have to be delivered in a few days .So i put up a $500 binder for the car and was told that if the car was not what my wife and i wanted then i would get my money back.Soon there after the car arrived . I called my salesman and learned that the car was damaged and would have to be painted .Due to this damage we decided to call the deal off and get our $500 back .Much to our disbelieve we were told we could not have our binder back and the dealership had incurred some cost having the damaged vehicle sent to them and the binder would cover that .I cant figure out how it is my resposibilty to take care of any cost for shipping a inperfect product to the consumer .I have talked to everyone i can at the dealership and even the customer realations manager agrees with me, but i still cant get my money back .How do you justify charging the consumer for your mistake .The deal should be off end of story and consumer gets their money back.
BUYER BEWARE AT SANDY SANSING NISSAN !
I agree with everything you have stated. It is not your responsibility to cover costs incurred by the dealership.
At the beginning they have you sign a document so incase you have to sue for anyreason it will go through an arbitrator. Ask to get ahold of the arbitrator and get your money back.
these comments were posted prematurely, and this customer got their money back.
stay away
This place is totally unprofessional. I thought I purchased a vehicle...Had the vehicle for 6 weeks...Realized I never received a payment so I called to ask the manager...I Asked him what was wrong and he say you need to come in. I work I’m busy I asked him to fax it to my house the contract cause a new bank took the deal. He assumed since he messed up I would just give him more money cause I was so In love with this car... Not happening...I tried to work it out with Felix and MARK...Felix finds it hard to return a call, but sure can sell you a car...Zero follow up. Mark a nice guy but promises return calls and nothing happens. The general manager, or the guy that looks like he sits behind his desk and eats twinkees all day doesn’t have a clue what’s going on in is establishment. His mommy must own the business ... Called him three times and you got it not one return call. Then after I have the car and they want it back...He calls all tough guy. He must have had a sugar rush from all those twinkess the way he yelled as if I was his kid... Needless to say I returned there car and he says he will not give me a refund... But I stopped my credit card and ill see him in court if need be. He wrote a contract gave me a car with a price. He wants to change the price and isn’t willing to treat a customer with respect. I called 50 times and no return calls. Then he wants em to stop what I’m doing that day because he wants his car back... Well he has it 2, 500 miles later. What a shame I would have keep the car if they just treated a customer like a customer...I’m not a child I don’t need to be force fed... Hopefully he will get from behind his desk and stop eating twinkess and see what’s going on in his establishment. Needless to say I have a brand new 2008 Ford edge that’s nicer, vice sync sirus and much more. Less money and rides better... So it all works out ...Hope he works on his anger, all that weight and anger = Heart attack. Good luck stay away from Nissan Route 22 Hillside.
The complaint has been investigated and resolved to the customer’s satisfaction.
smart key
smart key to my 2007 nissan altima 2.5s is so sensative that when put in pockets it will open the trunk or doors if touch anyhow from a distance after locking it. this should be considered as a default covered under the warranty of 3-years or 36000 miles bumper to bumper. i have brought this up several times to the nissan people here in sierra vista and...
Read full complaintnone return of check!
I bought a car from Trophy Nissan only to have them call me and tell me the vin. # Was incorrect and needed to come by and let them get correct number. I had given them a 3000.00 voucher and a 500.oo check on that car. When I arrived a dealer they informed me that bank would not finance that car for some reason. So they said I had to take another car one...
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they have screwed me for the last time
North Point Nissan in Little Rock, AR is convenient to my home. So I have always taken my Xterra there for servicing since I moved to Little Rock from Conway, AR about 5 years ago.
I bought my Xterra from Superior Nissan in Conway when I lived there and was very happy with their service department there. The employees in their service department seem very professional and honest.
The service department at North Point are just the opposite. I have too many complaints about them to list here, but my biggest complaint is their dishonesty. My latest example: My Xterra recently began stalling. It seemed as if it were running out of gas, so I changed the fuel pump and filter. When that didn't fix it, I checked the fire by grounding a screwdriver to a plug wire and discovered that at times it was not firing.
Not sure what to try next, I had it towed to North Point for a diagnostic and repair. After checking it out, the service manager called me and said that I needed a battery ($135 installed...he tried to convince me that was a good deal because it was less than the 3 batteries he has on his boat), a distributor ($415 for the part and $385 for labour based on $90/hr...roughly 4 hrs) and a timing belt (around $500 installed). I explained that the timing belt had not slipped because at times it would run normally, then it would stall. I guess he thought I was an idiot when it comes to mechanics, because he tried to convince me that it could jump in and out of time. I am not a mechanic, but my dad is and I grew up working on cars, and I do know the basics.
Angry, I paid the diagnostic fee of $90 and had it towed back to my home. A friend of mine works with a guy who is trained as a mechanic and does some work on the side. He came to my house, diagnosed my problem (a bad distributor only) and repaired it in less than an hour (not the 4 hours that North Point suggested.
I paid $275 for the distributor at O'Reilly's and he charged $80 to install ($355 total compared to North Point's total of over $1400 for the battery, distributor and timing belt). The old battery on my Xterra that I was told had shorted out and would not take charge is still on my Xterra and still holding charge just fine.
I can tolerate stupidity more than I can dishonesty, but the service department at North Point are both stupid and dishonest.
As I stated earlier, this is just the latest incident that I have experienced with them. It is also the last. I am now driving to Superior Nissan in Conway for my servicing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sold my car in Jan. of this year and filled out papers to receive what I had left of my extended warranty back. I have called numerous times and talked to several employees even talked to the manager Paul Bush and still have not received a check from them.
I can totally understand your frustration. I just recently purchased a 2008 Nissan Versa. I purchased it on June 14th, 2008 and while on vacation on June 25th, 2008 I started having transmission problems. The vehicle only had 873 miles on it when the problems started. We found out that you don't really have roadside assistance on your new vehicle unless you take out the extended warranty. North Little Rock Nissan, which is a part of North Point Nissan, offered no assistance or compensation for our trouble other than a free dinner if we were to travel to North Little Rockwhich is over an hour away. The service manager from North Little Rock Nissan told me he was sorry for all the trouble, but he was unable to help us. He suggested that I contact the Nissan Company.
So as you can guess I too am very dissatisfied with North Little Rock Nissan. Now I'm probably going to be stuck with a brand new car that I have to pay on for five years and worry about it breaking down and not having roadside assistance. This on a brand new car that I had purchased because I thought I wouldn't have any problems.
Bad purchase experience
Subject: Response to Your Survey about My Purchase Experience at Smithtown Nissan Dear Mr. Castignetti: In response to your survey I would like to add the following incidents that occurred during the purchase of my vehicle: On March 30th I went searching for a new vehicle since my lease of my Toyota 4 Runner was expiring in 3 months. My first stop wa...
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bad experience at universal city nissan
We have been shopping for a car for almost a month now and since, have been trying to find a good deal from various dealerships. Until now I had never considered a Nissan vehicle and my concentration was primarily on American makes. In this competitive world and with ever rising gas prices, it's hard to not consider Japanese manufacturers and thus came...
Read full complaint and 3 commentsDecieving sales techniques
I had a appointment to go in for my "free oil change" that came with my car. I had my wife drop off my car for the oil change and when she was there the person that took the keys told her that I have to get a $300 service because I was at 30000 miles. If I didnt get it I would be breaking my lease contract. This was not true as I called up nissan to...
Read full complaint and 5 commentstotal loss
To whom ever this applies to, I have called and i can't get anyone to respond. My car was totalled in the tornado that hit Cammack Village two weeks ago. No one seems to listen. I was told someone would see me last Friday, and if not then, Monday, Yesterday, the 21st of April. This matter needs to be tended to, as i cannot leave this vehicle unattended to. Please call and come pick this auto up. Thank-You, Fred Sanders
Crashes my car while I am waiting for inspection hyundai
My mother and I went to # 1 Cochran of South Hills for yearly inspection and we went to get some air from the waiting room. We saw that my car was in accident. The bumper damage I took pictures, because James Dean Manager I think was not going to tell me that his employee Paul wreck my car. I brought my Hyundai Elantra cash from this same place. Mr. Jame...
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I will never buy a nissan vehicle again
It is not only about this day, but the entire process I have experienced owning this vehicle. I bought it NEW in December of '04 so its been owned and driven less than 3 1/2 years. There are 3 times I brought it in for service from when I bought it until the last invoice the service rep. could print out. So within the first 6 months of owning it, I had to...
Read full complaint and 3 commentsFaulty new car!
I'm typically not one to complain but... On 3 March, 2008 my family took delivery of our new family car, a brand new MY08 Nissan Pathfinder Turbo Diesel Automatic. On 29 March, 2008 and just prior to its first 1, 000km scheduled service (which was booked for 2 April, 2008), serious problems with the car started to occur. I took the car to my local Nissan...
Read full complaint and 5 commentspremature rusting of lower window mouldings
bought my pathfinder model 1999 1/2 in 2002 upon my request my nissan dealer agreed to replace all of the window moulding (scraper) that were already rusting (only 3years old ), and now 5 years later there all rusted again and caused body damage because of rust leaks.
is'nt amazing that a vehicule that is supposed to be of high quality ( priced high) does'nt make any better mouldings and that in the vehicules lifetime will have been replaced 4-5 times ? at $115.00 each could nissan do anything for me,
not encouraged to buy another...nissan product
thank you for your time,
best regards
andre
faulty parts
At the beginning of January I was driving my new 2007 Nissan Versa on the 401 outside of Milton. It was an extremely foggy day and pretty mild. I was in the centre lane traveling at about 110-120 mile per hour. When suddenly the driver side window shattered. It completely shattered into thousands of little tiny pieces. Being startled by the event I pulled...
Read full complaint and 7 commentsUsed car
I bought a vw from them the first week engine light went on. It was in and out of shop 5 times, I have the recepts during my six month warranty. On the seventh month the timing belt went and they did not want to know anything. Would not tow it in for me. Went to a ct lemon law lawyer and was told car was to old for them to help me!!! I now owe $10948.00 on...
Read full complaintAbout Nissan
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DO NOT buy/lease from Nissan Power in Chandler. They are crooks and scam artists.
I recently leased a 2011 Nissan Rogue. The salesman ran my credit, showed me the payment options, we agreed and I signed the lease and drove off with the car. All indications were that the car was mine. He never once stated anything about a spot delivery, which means there was a chance the lease could be denied later, or I could drive off with the car and they work the details out later.
Never once mentioned that to me. They called me a week later and said I was rejected because of my credit history. My credit has been near flawless over the past few years. It was 4 years ago that I had a lot of issues. I've worked really hard to improve this. Over a week later I was told my contract and lease agreement meant nothing and I had to bring the car back. I was never told this and had all legal documentation and lease agreement to show.
They said I wasn’t approved to lease, BUT was approved for a loan to buy the car?!? The "best" they could off is $414 a month for 60 months. They could get it down to around $380 a month for 66 months. I came into the dealership thinking between $350-370 tops a month for 60 months to buy. I know my credit isn't that bad. I don't know what APR they were offering, but every article I read about this "spot delivery scam" is coming true to a T. They called me back a week after we got the car, told me I wasn't approved, told me I had to return the car or pay more money for more months. 3 weeks later, I am still negotiating. It's ridiculous. I haven't had peace of mind in 3 weeks because of Nissan. I told them that I couldn't do those terms and said I would bring the car back on Saturday (it being a Thursday).
They called me back, first time in a week mind you, and said they just got word from their "higher ups" and that this situation has to be resolved today.
This has happened to me also at Volvo of Phoenix. They have made me sign the contract two times and I will not sign a third. I am sick to my stomach of this dealership and lack of professionalism. The first lease I signed was on 09/18/2012 and it was for 3 yrs at $545.00 per month. They also promised $1800 towards payments which I have not received yet, THANKFULLY I asked for an IOU. Then they came back to me saying that they could not secure financing but if I took a 4 yr lease then then could do it, so then on 09/27/2012 I signed the 4 yr lease at $563.04, which seemed like a good idea because they increased my mileage allotted from 10k to 15k. NOW they want me to sign a third contract, and it was outrageous they wanted $600.00...at this point I will not pay ONE penny over the last contract I signed. This is like a joke! I am filing a complaint with with Attorney General, PLEASE BE CAREFUL!
Would love the follow up on this case if you have one, or if you litigated it and what the case number and outcome were! Thanks! In a similar situation!
I bought a 2011 nisan versa bc i was told if i wanted financed thats the only one the bank would accept. so i did.. a week later i get a call to come in and sign the approval papers. when i came in i was in shock to find there were no approval papers in fact they were asking for the keys bc i didnt get financed.. The manager then told me not to worrie the bank capital one approved me for 12000 out the door. confused as i wanted a used car to begin with and was told i couldnt by the salesman.
I was given a 2007 nissan versa.. over a week ago.. today i got a call saying i didnt get approved and i either need a co signer or more money dwn. to keep the car. i then said how didnt i get approved when i was told cap. one approved me for 12k out the door. ... pinacle nissan shame on you. im def looking into my rights
I bought a car 12/18/2010 at power nissian in Chandler. I came in with my own financing and met with Ryan, in sales, who I had been dealing with for the past few days per an on line inquiry I made after much research. I test drove the car I came in to see that was advertised for around $20k (my budget). Once we sat down and started to negotiate with 2010 nissian altima, along with my trade, in we came to a price of $20, 421. Which was ok till I got into the Finance office with a guy named Kurt. I told him I had my own financing through a bank of my choice, who had pre approved me and my credit score of 815 for 24, 000. He did his job, and proceeded to tell me I could get better interest rates by going through his financing, which I declined. I left that evening, in my new Altima, after having witnessed (along with another person, who was not a co-signer) Kurt notate "going with own bank, " I was under the impression I was being financed the way I originally had planned through my bank. Two weeks later, I recieved a letter from my bank declining my loan application, which red flagged me, since I was preapproved. I immediately called the dealership, and spoke with Ryan who assured me it was a mistake, to tear up the letter, and that they would never have let me leave if the financing had not cleared. Fast forward to a week ago when I still had not recieved a payment notification from my bank, regarding my loan. I recieved another letter, from a DIFFERENT bank, telling me how thrilled they were to be financing me...much to my shock/dismay. I went back to the dealership, talked directly to finance manager (Mr. Hayes), who tried to calm me down by telling me that I had been "Denied by due to inexperience (again credit score is 815)...so we went elsewhere to finance...and actually got a better rate...blah blah blah." After investigating this claim with my bank thereafter, I found that the preapproval I came in with, was in fact never withdrawn and processed (meaning they deliberately did not go through the financing I had come in with/requested.) They shopped me to three competing banks, pulled my credit, and then lied to me about why I had been "denied" by my bank. They did this all without notifying me. I was two days late on my payment...which I only found out after I made a call to the bank that financed me, since I had still never recieved that payment coupon/notification, that should come with a car loan. That said, this was the first time I have have ever purchased a vehicle, and after this experience, I can say I will never purchase a Nissan ever again, and I will certainly not be referring any one to Power Chandler. CAUTION when dealing with their finance department.
The service department says they are just too busy to help. "Go away, make an appointment and come back again later" is their line. Unsatisfactory on so many levels. I witnessed, through the window, an office with a seemingly adequate number of staff bustling around inside. (It took them 10 minutes to notice I was waiting) Come on, people! Are you really that busy or just LAZY?
If Nissan corporate HQ was aware of what was going on at this dealership, heads would roll! They really need to re-staff the Power Nissan Chandler service department with people that aren't so lazy and WANT to be helpful to customers and work. Some "service", indeed.
I just had the exact same experience at Power Nissan Chandler. I leased a vehicle a little over two weeks ago from a salesman by the name of Aaron Hammer. Yesterday I received a call from Brian George in their finance department telling me I needed to come in to sign some paperwork that they had misfiled. I specifically asked him on the phone if they were trying to ask me for more money for the car, but he assured me they were not. However, when I got there today I spoke with Finney Cheadle, who instantly told me that I would need to pay more if I wanted to keep the car. Thank you so much for this information. My suspicion was that they had no legal grounds to demand more money from me. Your information here is very reassuring. The fact that it happened at the exact same store is incredible! Is there any counter measure that can be taken to stop them from continuing this practice?
Thanks for the complaint! I think it's going to help me out in a very similar situation that I'm having with Showcase Honda