CB Vehicle Repair and Maintenance Nissan Complaints #522-541

Nissan review: false ads! ( 2 comments)

Zbiomed of US

Dec 04, 2010 2:30 pm UTC

Resolved

This is the letter that I have sent to the radio station, Praise 102.5 Atlanta, Clark Howard, BBB, Governor Office of Consumer Protection, and Nissan South. I have also sent this letter to Scott Smith, the owner of Nissan South and he will not respond to me at all! They are crooks! PLEASE STAY AWAY!

Here's the letter:

I am sending you this email because I need this issue to be resolved as soon as possible. I have been “bounced around” enough and this is the reason why I am contacting you!

Here is the situation: I am in the market in buying a new car. I heard your car dealership advertisement on Praise 102.5 that if the dealership could not give you financing then you would receive $3500.00. So, I looked up Nissan South online and started doing research on the cars and ended up filling out the inquiry form about the Nissan Altima coupe. The reply that I received was the pricing of the vehicle and also that I needed to complete an online credit application so that I could receive financing. To be honest, I am very hesitate about doing credit applications online, but the person assured me that the site was secured.

After doing some more research on the vehicle, I did complete the finance application online. After I completed the application, I was informed that I would receive a response shortly. Well, after a couple of hours I still hadn’t received a response, so I sent an email inquiring about the status. I was told that I had not been approved and that he would see what he could do.

I didn’t get a response until the next day stating that “IF” I would bring in $4000- $6000 and a cosigner then I would be approved, and he wanted to know when I would be able to come to the dealership in order to bring the money and the cosigner information. I was taken aback because I was under the impression that is either you’re approved or not, there are no “conditional approvals”. Now, I have bought cars before, I know that the car buying process doesn’t take very long at all. So, I replied to the email with my concerns, and stated that on my credit application I did not state the that I had a cosigner(because I don’t) nor any down payment amount. The response back to me was once again, he wanted to know when I would be able to bring in the money and the cosigner so that I could pick out the vehicle.

So, being that the only reply that I would receive only showed the concern of me coming into the dealership and not fulfilling the true advertisement. I have left several voice messages for Chad Morse, and I was told today that he is the “Service Manager” and not the “General Manager” as stated online. As I stated at the beginning of this email, I am just tired of being “bounced around” and no one wants to resolve the issue at hand, and that is why I am contacting you. I have spoken with Rhodell at Praise 102.5 about the issue and he advised that I contact you.

Mr. Smith, I am really praying that you have integrity and that you will stand behind the advertisement that your dealership has on the radio station.
I would like to thank you for taking the time to read my email.

Ms. Bailey

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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irwin203

Stone Mountain, US

1 comments

irwin203 of Stone Mountain, US

Dec 29, 2010 4:49 pm UTC

Nissan South of Morrow did the same exact thing to me, I am currently seeking legal help to file a false advertisement law suit. I am sure you and I are not the only victims. I even considered investing my own money to put an advertisement on the radio station looking for victims of Nissans false advertising.

DSLR410

Ashburn, US

1 complaint

1 comments

DSLR410 of Ashburn, US

Aug 18, 2012 9:11 pm UTC

STAY AWAY FROM THESE CROOKS... Nissan South Morrow does not honor their advertisements and raises the prices of their cars. I went in on August 18, 2012 to buy a 2013 Altima. I heard a Praise 102.5 FM ad that said they'd pay your car note for a year and give you $20 in gas for a year. The deal is called Black Friday per the dealership. When my husband and I first got there, we showed the salesman our $250 online rebate along with the price of the car that we built on Nissan's website. He said, "That's good. Hold on to that; the price is always negotiable." I was trading in a paid off 2009 Honda Accord, which he said that they'd give us top dollar for. My husband told the salesman that our deal depends on how much we'll get for our trade-in, so my husband kept asking how much they were going to give us. The salesman kept telling us that we'd get top dollar for our trade but kept stalling and trying to show us cars. He told us that they no longer do the deal to pay your car up to $400 a month for a year; he said they now do $300 a month for up to year. I said, "You all must've just started today because I heard the radio ad on my way home from work yesterday." He said, "Okay, we can give you the $400 a month." At first the salesman told us that for the 2013 Altima we could get the internet price that we showed him, we could use the $250 internet rebate, and we could get the Black Friday deal. Then he later says we have to get either the Black Friday deal with their price or the internet price without the Black Friday deal. He said that they no longer install rear spoilers on the 2013's because of the body style. I said, "Online they let you add a rear spoiler, so you're saying that I can't get one?" He said, "Let me double check on that." After we were there for a while, he told us that we could not get the Black Friday deal on the 2013's; we had to get a 2012 because they were trying to get rid of their remaining inventory. I told him that we'd look at the 2012's, but they only had two available. Since I didn't see a 2012 that I wanted, we were going to wait to buy a car. He told us that he would see what he could do. He left and came back. He said, "We're going to make an exception and let you get the 2013. " We agreed to look at more cars and select one. They did not have the 2013 Altima with Navigation. I told him that I must have Navigation. He said they could order me one and have it available the next day. I asked him what was the difference in the 2.5 and 3.5 Altima. He said the price difference was about $5, 000. He said that I could get the 2013 2.5 fully loaded with a Navigation system for between $28, 000 to $29, 000. The 2013 3.5 was $33, 000 fully loaded. When I built the 3.5 online with all of the options that I wanted, the price was $29, 930. I wanted the 2013 3.5, but it was too much. I told him that we'd settle for the 2013 2.5 instead. The price of the 2.5 ended up being more than the 3.5, which made no sense. My husband and I agreed to leave. My husband also told him that we would not settle for what they were going to give us for our trade-in. The salesman said, "Hold on, let me see what I can do." He goes and talks to whoever and comes back saying that they were going to work out something for us. The Manager comes back to say that if they give us more money for our trade that we'd have to pay our own car note. The deal was that if we bought a car, they'd write us a check for $5040 to pay our car note for the next year and $20 monthly gas. What they actually did was jack the price of the car up by almost $5, 000 so that they could write us a check for $5, 040. The salesman did not seem very knowledgeable about anything at all. He kept going back and forth changing things. In summary, they are full of lies, are very deceptive, and play games. They are not honoring their Black Friday ad. They are not doing what they say they'll do.

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