CB Vehicle Repair and Maintenance Nissan Complaints #362-381

Nissan review: unethical behavior/unreasonable charges

Reviewer33898 of Brooklyn, US

Nov 01, 2015 2:50 pm UTC

Our complain is with Nissan of Queens (93-25 Rockaway Blvd, Ozone Park, NY 11417. Phone: [protected]) and Nissan Motor Acceptance (NMAC Phone: [protected]). On August 22 My wife and I went to Nissan of Queens Service to ask for an estimate of Our Nissan Rogue Wear and Tear to have an idea of how much will it cost when we return the car and compare if it will be cheaper for us to bring the car ourselves to one of their authorized shops. They said that they can not do an estimate and that they can only do that the day we return the car. On August 30 2015 we went to return the car, they got the car inside, we ask for the estimate and they said they need Nissan Motor Acceptance (NMAC) to send an adjuster so they can not give us an estimate. As soon as we went to the office with the manager, he asked if we will take another lease and we answered "no". immediately he start saying: the is destroyed, if you do not take a lease you will pay a lot of money, this car is a mess... and he tried to persuade us to take another car by trying to scare us. We refused what he told and made clear that the car was nothing like what he said and ask for the car to bring it to a shop and then he said "No", is already in the dealer, is ours. We new that they will try to rip off us and they are trying. It was the 2nd car we took from them and we took this second afraid of paying to much with the first, but now we were decide not to lease from them due to several issues we had during the lease time with Nissan of Queens. What we wand is to pay a fair price, since we are clear that the car have some wear and tear, but we definitely consider that $3, 553.27 which is the amount they are charging, is too much. I have attached fotos of the car to support this complain. They have used the same tactics to make people renew their lease, we are guilty of let them scare before when we lease from them a Nissan Sentra an renew the lease afraid of paying to much at the Lease end, but we do not want to fall in this game again! We also contacted NMAC for guidance and they just said that we returned the vehicle and that we have to pay, that we had to request the estimate before returning, we explained that we tried and they just said that they can not do anything now... That we have to pay. Agin, I just want to pay a fair price, not this unexplainable amount that they are charging us.

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info@nissan-europe.com

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1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan

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