NJ Transit

Dear NJ Transit Customer Complaint,

I would like to file a customer complaint against one of your African American bus driver is is making threatening remarks against me when I take this bus.

On Friday October the 6th, at about 5.55pm, i took the Bus # 780:- 6073 going from HACKENSACK, NJ TERMINAL TO PASSAIC, NJ and I came off the bus at Prospect and Essex Street.

This African American driver with an Accent told me to go "SUCK MY MOTHER" because I was walking slow off the bus.

This driver is very sick and may need some mental evaluation. This driver should not be driving this bus, he goes around and crust at passengers, I have two other people told me he did the same or similar words at them.

This driver MUST BE FIRED OR REMOVED AS A DRIVER. THIS DRIVE IS A LIABILITY TO NJ TRANSIT BECAUSE I AN GOING TO FILE A LAWSUIT AGAINST NJ TRANSIT IF THEY DO NOT REMOVED THIS DRIVER.

ANOTHER DAY I WAS WALKING OFF THE BUS AND HE DROVE THE BUS OFF WHILE I AM GETTING OFF THE BUS.

NJ TRANSIT, PLEASE REMOVED THIS DRIVER, HE HAS VERY SERIOUS MENTAL PROBLEM.

THANK YOU.

Every Saturday the driver of this bus has not been making his required stops. Even when someone has requested to stop at a designated bus stop. It seems that he does this. Skipping stops in an attempt to avoid picking up particular customers. Which is extremely discriminatory of him, and reflects on NJ Transit I fortunately. He does this, skipping stops routine to the point that the costumers have become accustomed to this behavior. Unfortunately they are no standing out in the middle of the street in attempt to stop him. Which as you know is very dangerous not only for the person trying to stop him at a designated stop, but everyone else one that bus he's driving. I suggest something be done. Some kind of reprimand in his behavior. If this continues I will have no choice but to video him and expose his actions. This such disgusting behavior! Not to mention, it's definitely discrimination.

Dear nj transit complain,

I would like to file a complaint again an african american black driver who was driving bus # 780, - #: 6073 today from hackensack, nj terminal to passic, nj.

Last week about, one evening at about 6.65pm I took this same us # 780, - #: 6073 today from hackensack, nj terminal to passaic, nj and came off the bus at essex street in hackensack, nj close to the hospital on prospect ave and the drive told me to go and kiss my mother [censor] on the bus.

This drive is crazy and must be fired. This drive continues, to make treat everything ii take this bus. This black diver is crazy and I am going to file a law suite against nj transit about this crazy driver threatening me and other passengers. Two other passengers told me this is guy makes threat against passengers. This guy has an accent, I am not certain if he is crazy and has mental issues.

I am asking for nj transit to fire this drive because he is crazy. This driver is a liability to nj transit and a huge treat to it's customers.

Please contact me asap.

Bj

Several times i have rode the 25 bus to and from newark penn station and recieve such horrible service everytime! the bus is always late and when i ask the driver how often does this bus run routes they shrug as if they dont understand a word i am speaking. The 25 never comes according to the schedule displayed on the waiting area's monitor. Come on nj transit do better! the majority of you bus drivers are black! i am black! and we wonder why "they" call us lazy and no good! do better!

It is very sad how the sense of humanity is gone in society nowadays. I was waiting for the NJ transit this morning october 4, 2017 at 6:23 am as usual to get to work. The driver looks like was in a rush and decided not to stop in the stop at 67th st and JFK. A pedestrian was almost hit by this driver however I am not sure if we can call it driver because of the way he was acting. I could see the anger in his face. The driver was hispanic and I have never seen him in this route before. NJ T drivers need to receive better trainning and keep in mind that they are giving a service and need to stop to pick up people that are going to work just like he is working. Drivers also need to be more careful with the pedestrian on the st. Drivers have salary and they are getting paid for its work. They need to stop acting like they are not getting paid. I always say that if you are performing a job it was your decision if this driver do not want to be a driver he should resign and leave this job to a person who really needs the job.

For several days now I get to egger st at 6:30. Am and I see 3 to 4 buses pass by before I can get into a. Bus. The wait time is on an average anywhere near 1hr. Please allocate more buses for nj18 and egger st etracs 68 bus or reserve. Seats in each. Bus for this very popular stop
The line for this stop is easily 50 people at a time as we just waiting for 50 minutes to an hr before we get into a bus. Please allocate more bus or reserve seats for each stop

Bus 116 is supposed to come every 10 minutes but for the past 3 months there has been a gap of 30 minutes the 7:22 bus never shows up and is late everyday or comes súper earlier . and then there are 4-5 buses together at 7:40. I ge to the stop at 7:15 everydAy and is the same problem . We are paying for this service and deserve quality . This service is sucks ! NJ transit do something !

We bought two round trip tickets and two tickets printed out. We got on the 6:15 bus at gate 234-1 to 192 Clifton Via Nutley and the bus driver was very rude in telling us that she had to confiscate the tickets and there should have been 4 tickets that printed out if we bought two round trip tickets (as I stated, there were only 2 tickets that printed out and even if there were supposed to be 4, the bus driver didn't have to berate us). As a result we are now on the bus and will have to purchase 2 additional tickets to return and we don't think there are ticket vending machines or agents at the stop.

On Thurs. (Sept. 28th, 2017 I was returning home from work.
I was waiting for a NJtransit Bus at the corner of 49th street and Bergenline Ave. In Union City, NJ 07087
A 156 Route Bus arrived (Bus number 7541) The driver was an Afrivcan American man in his 40's (age).
As I entered the bus to pay my fare with a daily ticket. Not knowing the ethnic background of the driver, I did ask the driver in Spanish, if the bus was going to pass through Bergenline Ave. and 79th street. Immediately, the driver started to curse in English obscenities and Profanity.
I did not understand much of what he said, but he seemed very upset.
A Lady traveling in the bus, was kind enough to inform me that, in fact the bus would pass through 79th street. She also said the driver was cursing me in English.
I am not proficient in English and specially with profanity. So, I did not know I was being insulted and embarrassed in front of people.
The driver reached out with fast action and took the ticket from my hand with a violent move. When I was aware of his language and attitude towards me, I asked him why he would do such thing and he continued to curse and yell.
I was quite embarrassed and afraid at this point. The lady passenger asked me nicely to seat next to her and ignore the runts by the driver.
Very kindly, a friend volunteered to write this complaint, since I do not know enough English to write the note for myself.
Its important I mentioned, I cannot believe such uneducated and unprofessional people work for such distinguish and big Co. like NJTransit.
I am recently started to use your service, but never encountered a driver with such rage and poor attitude.
I hope he does not represent the people that work for that Co. since up to that day, I have encountered good drivers.
I believe the driver's name is "Anthony" according to another passenger who may know him.
I don't mean to cause or be the reason someone like him "Anthony" losses his job, but I do hope the Co. helps him or retrains him on how to deal with people professionally.
I know in every workplace there are always, bad apples, but his attitude and behavior is unacceptable.
I hope the driver learns some manners and how to treat people. Since the biggest part of his job is to deal and treat people every single day.

Thank you for allowing me to reach you, I hope my letter will help make the Co. better and more conscious of passengers safety.

Sincerely,

Fatima M. cadavid

I'm sending this email to the parties in charge of handling discrimination complaints. The bus I rode in today, bus no. 6167 from New Brunswick to Perth Amboy NJ is the place where the incidents took place. I boarded the bus at 12:11pm with my bike as well to head home. I sat in the middle of the bus just before the back door. The female driver, who operates this bus during the time I was on it, is racist and sexist. I also have a strong argument to support this, because she and a passenger, who was seated in the front in the priority seating were speaking the whole ride about me, and she was describing me as "the black guy I don't like". She gave me dirty looks, and profiled me, as if she saw me as a problem. I paid when I got on the bus and sat quietly. I was also the only black person on the bus nearly the whole ride while I rode the bus. She even tried to apologize for her comments, but to the elderly passenger that she spoke to, and not to me, while there were several other passengers on the bus. This is the first time I've had to complain about a bus driver's conduct while they are driving and I'm a passenger. She was endangering everyone else's life while she was throwing a tantrum at me and I did absolutely nothing to provoke an altercation. She would have gotten hit in the face with my fist, had she been speaking to me directly. To the best of my knowledge, there are two cameras on this bus as well, one in the front and one in the rear of the bus that are just to record the right of the driver and the passengers. Most of the ride was unpleasant and frustrating, this could have been avoided had she not been there to be racist and hateful. I believe she said those words, because she doesn't like black persons. She is racist. I'm going to file a complaint also with the Division on Civil Rights, and I'd like a letter of apology. Please investigate this woman. I know not who she is and she should not be able to operate a bus if she can't handle being around Blacks, Africans, etc. I'm also asking for her resignation.

This bus is never on time! I have no car and this is my only way of transportation. I know it comes whenever it wants! So I go to the bus stop 1 and 30 minutes earlier! How is it the it just does not show! We the people pay good money for this transportation, take alot neglect and mistreatment from them. Only for them to make us loose our jobs and run late for everything?! This needs to stop

Referencing the 9:30am service of bus #2 (normally crowded); leaving platform C heading to Secaucus. Driver noted for his late arrival/ departure of the service. Willfully delayed the service by 15 minutes on 9/25/17 by turning off engine and sitting in the bus at the other end of the terminal; normally late. Noted last week for reckless driving, almost hit a truck from behind. Customer selection/ exclusion by demographic.

I am waiting at the bus stop of chancellor and union in Irvington NJ trying to get work in Ny. The app saying the times for when buses are supposed to arrive has listed 3 separate times that buses should have arrived at this stop. I got to this stop at 9am and it's literally 10am now. The bus in question is 39. What makes this situation even worse is this NOT the first time I've run into this problem involving this bus line

I was traveling on the 191 littlfalls bus diver id#42738 who was rude and unprofessional. He embarrassed a passenger by yelling that he didn't show his ticket in which the passenger did, the driver made him come all the way back up to the front. He proceeded to complain and talk to himself while driving, talking about most of the passengers that came on and off. When it was my turn to get off he passed my stop and told me I rang the bell at the stop and kept going while talking crap. I constantly spend my money on nj transit. This not the first time riding with him and him being very rude.

NJ Transit bus # 7661 on 9/15/17 traveling east on Rt 3 approaching Secaucus between 8am-8:10am...While driving in heavy traffic, the bus kept veering across lanes without signaling. In one example, it cut across two lanes nearly hitting two cars, then less than a minute later cut back across the same two lanes to end up right back where it was, again with no signal and this time almost clipping my car. In the span of 10 minutes while I had the misfortunate of sharing the road with this vehicle, this pattern happened repeatedly for no discernible reason. The driver seemed to be acting as though they were driving a small sports car rather than a large transit bus.

The driver of the bus 5313 on the afternoon of September 13, 2017 merged into our lane on Bloomfield Ave in Newark, He failed to signal. His merge to the left lane was so aggressive that he almost pushed me on to incoming traffic from the opposite side of the street. I signaled to him that he almost got myself and my wife and young son who was riding in the killed. The driver was dissmissive and challenged me to report him.
I hope that this incident gets looked into as in a matter of seconds he put my enitre family life at risk and thos passengers that were on the bus.

This is the third time that I have gotten cut off by a NJ Transit bus. I don't believe that they look before they decide to pull away from a stop. This time, there was road work being done. Instead of the driver slowing down to check if he/she was able to move over, they kept their speed and cut the car in front of me off causing me to slam on my breaks and hoping the driver behind me had good enough breaks to not smash the back of my car. They don't care about the lives they are driving or others on the road.

My name is Ursula Salley and me and my 8 year old were on the #70 bus in route to Raymond Blvd and the bus driver kept JERKing the bus despite the complaints of myself and other passengers but the driver ignored the complaints and in the process of me and my son getting off the bus, the driver [censored] the bus so hard that my son fell on his back in the bus aisle hitting his shoulder and his knee and I am filing a lawsuit against New Jersey Transit because of the negligence and disrespect of their driver

To Whom It May Concern,

In August I became a NYC commuter. The first couple of weeks I took bus Route 133 into Port Authority and there were no problems. However, the service over the past couple of weeks has gotten FAR worse. The 7:20AM bus (Matawan, NJ) has consistently been late and today my bus out of Port Authority to Matawan NJ never showed up (5:40PM). Please advise to let me know if I should seek alternative route/ more dependable mode of transportation. This is unacceptable given that thousands of people rely on your service to get them to work on time each and every day. In addition, the NJ Transit app has been completely inaccurate in showing when the next bus is coming- IF IT EVEN COMES.

My email address is [protected]@yahoo.com. Please take the time to respond to the above inquiry as the poor service of your company is negatively impacting my daily commute.

Thanks for reviewing.

Sunday, Sept 10th. I am at State St and Teneack Rd stop (13780) waiting for 167T to NY. Arrived at bus at 2pm for 2:12pm bus. It is 2:20pm, I called customer service who informed me that bus went "offline" after delay and is now somehow on route but missed our stop. Thos bus only runs 1x per hour on Sunday and decided to skip stops. I need more information as to why and how this happened. I relied on bus for transportation and now I find that the contract is a farce. Need more information, a sincere apology, a refund, a change in policy that ensures this type of incident does not occur again... need a reliable public transportation system with accountability.