Nordstrom Rack review: return

I am beyond unhappy with the service I received at the Columbia, MD Nordstrom Rack. I went in to return pants that we not made right and the seams were all off. Sure enough do to the 45 return policy which I find absolutely ridicules! I had a bunch of clothes to purchase so I was only asking for store credit. I am a mother of 4 kids and work full time, shopping is not something I get to do often at all. So getting back to return something is very hard for me. So I left store very unhappy. Decided to try to wear the pants and sure enough because none of the stitching and seams were done correctly, as I bend over to get into my car the pants completely split in half! Now it is 5:30am and I need to be to work at 6:00am in order to work my full day and get back to pick up my kids in time. I have to back in the house and find something else to wear. As I am now late for work.
I have always raved about your store, but this whole experience has discouraged me very much.

Thank you,
Heather Stokes
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