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CB Auto Parts and Repair Stores National Tire & Battery [NTB] Complaints #182-201
National Tire & Battery [NTB]

National Tire & Battery [NTB] review: battery replacement damage

Q
Author of the review
9:43 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Attention: George

On 1/23/19 I took my jeep to NTB for battery replacement. When jeep was picked up the dash display was nonfunctional. The dash was fully funtional when dropped off. When questioned, Shawn the manager about the dash not working, he argued with me in front of customers, it wasn't his fault. I called NTB customer service, was told to take jeep to dealership for diagnostic eval. Dealership found & fixed problem caused by NTB. Dealership also found that my new battery "tested bad". NTB charged me $325.36 for a new battery that tested bad, dealership charged $145.41 to fixed dash.I had to rent a car, $69, from 1/25-1/26 while my car was being serviced. I have spent appx. $540 just for a battery replacement by NTB. I am requesting a refund & I will return the default battery to NTB. Attached are invoices from dealership & NTB.

Kathy Reggins

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  1. National Tire & Battery [NTB] Contacts

  2. National Tire & Battery [NTB] phone numbers
    +1 (800) 741-7261
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    +1 (866) 649-8473
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    +1 (888) 867-5658
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    +1 (561) 383-3000
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  3. National Tire & Battery [NTB] emails
  4. National Tire & Battery [NTB] address
    4280 Professional Center Dr., Suite 400, Palm Beach Gardens, Texas, 33410, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
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National Tire & Battery [NTB] Category
National Tire & Battery [NTB] is ranked 51 among 325 companies in the Auto Parts and Repair Stores category
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