6/6/2018 took 2005 Buick LaCrosse in to the Arlington location for simple wheel alignment-$89.99. Told I needed new tie rods-$468.38. Agreed to service. Drove home, then could not make a left turn and was in middle of intersection. Jerked wheel as hard as possible and heard a clank, but turned. Avoiding a major accident. Drove back to NTB. Explained to them that they had not aligned the wheels after the tie rod install. They towed to the Mansfield location and kept my car approximately a week. They did repair free of charge. 6/7/2019 steering was going out again with the same thing happening. Did not want NTB to touch my car again and took it to Buick Classic, 6/11/19. They did confirm the Rack and Pinion steering was leaking fluid, which I viewed with my own eyes. Had a few days left warranty on parts with NTB, but did not want them touching my car, nor have to pay for labor. Buick Classic repaired NTB's lack knowledge and quality products at a cost of $1, 294.40. I do have all receipts and from all repairs and believe NTB should re-imburse myself, for the entire amout. Please advise. Any proof needed, request such and I will happily comply. NTB ticket #[protected], [protected]
Teresa Radwan
[protected]@yahoo.com