CB Internet Providers Optimum Optimum poor service internet

Optimum review: Optimum poor service internet

Edward Spithaler of US

Nov 25, 2023 1:03 pm EST

Verified customer

Featured review

I have 500Mbs currently and I requested an upgrade on 24 Nov 23 to 1Ghz and optimum agent said it would happened immediately, which it did not, as a matter of fact it went down to 300Mbs and connection then dropped for an hour, Optimum showed my speed 1G and no outages, but after resetting modem several times It came back up, but still only 300Mbs. Went on Facebook to get them to reset it back to 500Mbs, but they they told be there was an outage in my area and the problem would be fixed? I said reset it back to 500Mbs, but they needed MAC address of modem? Why don't they have this data since it is their modem? Went to office in Franklin NC and I told them to cancel the upgrade, but she said she could she could not do that ? Got mad at her and said "YOUR WORTHLESS" and left. Internet outages from Optimum have been going on for over a year and they always say to reset the modem and router, but it is their problem. Why do they always want to blame the customer? Are they stupid , lazy or incompetent?

Claimed loss: Frustration and loss of business transactions

Desired outcome: $200 Credit for internet down time

Optimum - Fraudulent charges 5

Optimum - retention department 2

Optimum - internet 1

Optimum - fees 35

Optimum - fraud and scam 7

Resolved

Optimum - took off gsn! 1

Optimum - guide and dvr

Optimum - Suddenlink $200 gift card 3

Optimum - online chat

Optimum - Internet services

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Optimum contacts

Optimum phone numbers

+1 (866) 200-7273
+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048
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New Jersey, CS

+1 (973) 230-2037
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New Jersey, Sales

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Connecticut, CS

+1 (203) 870-2492
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Connecticut, Sales

+1 (631) 393-0637
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Long Island, CS

+1 (631) 393-0707
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Long Island, Sales

+1 (718) 860-3514
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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140
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NY: Bronx / Brooklyn / Westchester, Sales

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