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CB Airlines and Air Travel Pakistan International Airlines [PIA]
Pakistan International Airlines [PIA]

Pakistan International Airlines [PIA] review: RIP of customer

Z
Author of the review
5:23 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a very disappointing experience with Pakistan International Airlines. Their customer service was extremely rude and unhelpful. Instead of resolving the issue, they told me to visit the airline office in person, even though the office is two hours away from my home. Customers should not have to waste time and money just to get basic support after purchasing a ticket.
The airline is expensive, yet the service is irresponsible and unprofessional. They delay responses, ignore customer concerns, and make the refund process very difficult. In my experience, they do not value their customers at all. I would strongly recommend travelers choose another airline, even if the ticket costs more, because better customer service and reliability are worth it.

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View all Pakistan International Airlines [PIA] reviews and complaints

  1. Pakistan International Airlines [PIA] Contacts

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    More phone numbers
  3. Pakistan International Airlines [PIA] emails
  4. Pakistan International Airlines [PIA] address
    Motor Transport Building, PIA Head Office, Karachi, 72500, Pakistan
  5. Pakistan International Airlines [PIA] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 25, 2026
  7. View all Pakistan International Airlines [PIA] contacts
Pakistan International Airlines [PIA] Category
Pakistan International Airlines [PIA] is ranked 82 among 196 companies in the Airlines and Air Travel category
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