Menu
Write a review
File a complaint
Petco

Petco review: Dirty ferret cage ( 4 comments)

G
Author of the review
4:16 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I don't know where to start but this store needs investigated badly. There are many cages with little to no food and very filthy conditions. A lot of pets look very sick due to this. The ferrets did not have food and their water was solid brown and their whole cage was covered in feces because their litter box was solid black.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
Add a comment
B
B
BMJ420
Muskegon, US
Send a message
Dec 21, 2008 5:11 pm UTC

Was the water that was solid brown in a bowl? Because if it was in a bowl then it was a ferret wet food mixture, if it wasn't then you have every right to complain

A
A
7001
Edwardsville, US
Send a message
Jan 19, 2010 4:08 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

this is funny because they don't give ferrets a bowl of water they give ferrets a bowl of wet food that look like their poop. You may ask why does it look like poop. Ferrets have a short digestive trac. Food goes in and comes out quickly. Pine pellets used in litter boxes can range in color from tan to black due to charcoal being added. People only complain about the bad about everything never the good. I don't believe this claim due to the ignorance of the person submitting the claim. They seem to know nothing about ferrets or their food.

S
S
stillmoment
Richmond, US
Send a message
Apr 07, 2010 2:56 am UTC

They don't know anything.

I work at Petco and I'm going to disect this claim.
First off, the ferrets' water comes from their water BOTTLES. Ferrets would just tip their water bowl if we gave them one while they played. Their "water" was actually their dry food mixture. They have glands in their anus and, before they're shipped to us, go through surgery to have these removed. We mix their dry food with warmer water, thus the "dirty water." Softer food equals softer stool so that they don't hurt themselves after surgery.

Second, their litter comes in a variety of colors, depending what product that Petco ended up using that day. It can be a dark brown to black color. As far as the feces being everywhere... these guys have the SHORTEST digestive tracts I've ever seen. They probably poop every other hour. YOU try cleaning up after five of them every hour. My Petco does a spot check in the morning, when we open, mid day, when we close and right before we leave. It helps, but you're NEVER going to keep it spot clean.

I'd like to know how you know they looked "sick." Is this just a ignorant assumption?

L
L
LozenBear
East Chicago, US
Send a message
Sep 30, 2010 9:22 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Peta is the best place to send complaints they never take these issues lightly and if you pressure them on the subject then you've helped many pets from this type of abuse..

I saw something yesterday a groomer pulling a dogs face around by the chin to make it stop pulling away, I was shocked and if that was my dog I'd be in there like a flash, thinking that someone could be so cruel and abusive, it was a long night as I made a complaint and the head groomer and this groomer stood arguing with me whilst grooming this dog and again I HEARD THE DOG YELP IN PAIN...

SINCE I COMPLAINT TO MANAGEMENT GETTING NO WHERE I'M COMPLAINING TO THE MAIN COMPANY AND TO PETA TODAY...

More Petco reviews & complaints

Petco - My puppy got 1/3 her nipple cut off during a standard groom 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - Petco product 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - P.A. L.S. Is a scam 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - store 1520 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Petco - carelessness 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Petco - Fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Petco reviews and complaints
  1. Petco Contacts

  2. Petco phone numbers
    Click up if you have successfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (877) 738-6742 phone number Click down if you have unsuccessfully reached Petco by calling +1 (877) 738-6742 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (877) 738-6742 phone number
    Click up if you have successfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 740-0832 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 740-0832 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 740-0832 phone number
    Relief Manager
    Click up if you have successfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 437-7352 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 437-7352 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 437-7352 phone number
    Program Manager
    Click up if you have successfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (619) 380-4547 phone number Click down if you have unsuccessfully reached Petco by calling +1 (619) 380-4547 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (619) 380-4547 phone number
    Specialist
    Click up if you have successfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (858) 877-0431 phone number Click down if you have unsuccessfully reached Petco by calling +1 (858) 877-0431 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (858) 877-0431 phone number
    Director Of Marketing And Development
    Click up if you have successfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have successfully reached Petco by calling +1 (626) 287-2679 phone number Click down if you have unsuccessfully reached Petco by calling +1 (626) 287-2679 phone number 0 0 users reported that they have UNsuccessfully reached Petco by calling +1 (626) 287-2679 phone number
    Administrative Assistant
    More phone numbers
  3. Petco emails
  4. Petco address
    Petco, 10850 Via Frontera, San Diego, California, 92127, United States
  5. Petco social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all Petco contacts
Petco Category
Petco is ranked 3 among 35 companies in the Pet Stores category