PetSmart review: Banning

Hi there,

I'm definitely not going back to Newmarket's Grooming location.

I was told that my dog was having a hard time with the groomers trying to take him out of his cage AFTER his groom was over.

They were aware of him not liking his nails cut, but still took him. I get it, he was stressed and they said that I should take him to a private groomer, which is fine, they are less wimpy, but to ban a dog because he wouldn't get out of the cage is silly. I can see if he bit someone or they legit couldn't cut his nails or groom him for that matter.

Dogs know when you're nervous, and there were no complaints from the other location in Aurora when he went there.

Hire better groomers that know what they are doing.

I used to work at a private Grooming Salon and we would get tons of disappointed clients that had their pets groomed there.

Learned my lesson today - don't go to Newmarket - there are other locations close by