The person who took my order was acting like he could not hear me... And would forward his ears to me and act like... Huh?... Huh?... Making me look like an idiot.. I have used this location all my life, whenever I craved for pollo tropical.. But when the manager came out... He cut my whole chicken family meal... Added me my cilantro and pollo tropical heat sauce... I think the guy who took my order in the begining needs hearing aids... Or has an age kind of racism... He was really young... Young enough as my sons age.
This store is at sanford, florida.. And it happened around between 3:00 and 4:00 pm on 5/28/2026.