Power Ride Outlet [PRO] review: Haven't received refund

returned item that was on layaway plan. was suppose to receive refund never happened. it has been four days and no one answer the phone or emails and i have been calling my bank trying to see if the money has been refunded it has not been they also had me on hold for about 2 hrs and had to call over 20 times to reach some one and its been some days now still havent received refund or an response from company