PSI Services review: PSI residential endorsement test

I had scheduled a PSI test for 1pm on a Saturday. I showed up to a PSI testing center 15 mins early as instructed on my test bulletin. There were 2 people in front of me in line. It took the testing center over an hour to get me checked in. Not huge deal, I can wait, but when I was 3 hours into my 4 hour test I was asked how much longer I would take since they were closing soon. I quickly answered the remaining questions so I wouldn’t have any unanswered questions, but was annoyed that my test that I paid for had to be cut short because of PSI testing center’s slow check in process. Also the test I took had 110 questions but the results showed it was out of 100 questions. I don’t know how that is not a massive issue.

I emailed PSI about the testing irregularities that Monday since they don’t have any support phone numbers on their website, but got no response. Wednesday I started calling non support numbers to see if I could get any help. I finally reached someone through calling their test scheduling number, but they said they could not help me as I did not submit a complaint directly at the testing center at the time of my test. I asked why would I submit a complaint to the people I am complaining about? But they kept telling me I had to have submitted the complaint to the testing center. They also said that they could not escalate the issue since I didn’t know the name of any of the proctors and waited 4 days to call, even though I emailed them the next business day and they don’t have any test support number. After 45 mins of going in circles the representative finally said that she would have her manager call me back. I am still waiting for a call back and don’t really know what to do besides filing a complaint online.

PSI makes it extremely difficult to get any help. I honestly don’t know how there can be any integrity in their tests when they have no easy way to ask questions or submit complaints.