QVC review: Easy pay..

I have filed several complaints J... Balentine responded...no resolution...I have filed with the consumer Federal protection bureau were several complaints .were made.. no response ( from qvc.. ) bbb ...business alliance no response from qvc.. finance dept does not return my calls...being a reputable company and how they state they want to work out disputes with the consumer is not working in my favor. ...I was told that I have an outstanding balance from 2017...during this period I had a q credit card thru synchrony bank, all my purchases were put on this card easy pays as well... I defaulted on the card and qvc put it in collections...during this period qvc made several attempts to process easy pay payments... they did not go thru because of being in collections... qvc finance states that there are 2 entries...your credit card and Easy pays... easy pay is a high risk merchant management financial... qvc does not advertise this...it is a separate financing which qvc does not disclose...this is misleading the consumer...