RaceTrac review: Help redeeming racetrack rewards from employee at the cash register

Simply went into my nearest racetrack

To redeem my items (kingsize candy bar and small ice cream) Went to cash register

To complete it all and for some reason I was being told it’s only accepting one item

The was a lace of attention or concern in my situation I told them disregard the ice cream then if my points where redeemed

For the king size candy bar I’ll just accept that an leave but I was told do to what ever situation I couldn’t do that either by that point I just got frustrated told them to keep everything an I just politely left out the store an proceeded with filing this Complaint