CB Travel and Vacations Ramada Complaints #182-201

Ramada review: money/staff

Briana0623 of Fort Myers, US

Jun 08, 2019 6:45 pm UTC

Verified customer

On may 29th, I booked a room on booking.com for $99.06 on may 30th. I was charged $99.06 and $126.13 when I did not have another reservation. To keep an extremely long story short. I spoke to 3 different employees who were zero help, and I even emailed the store gm and did not receive a single email, phone call or acknowledgment. It was the most unprofessional experience I have ever had at a hotel before.

Also, while staying, there is a 24-7 store inside the hotel, at 1am when my fiancé and I came down for a drink and a snack, the woman at the front desk said it was closed, I was able to find a vending machine (no help from her) and the machine ate my money, when I went to complain to her she stated "you will have to call the vending machine company" and never looked to us again or guided us further. It was a piss poor experience and I need someone to contact me about this. I will never stay here again, and as someone who travels to orlando often.. I have never been treated more like a burden in my life. I will happily provide the bank statement I had for the double charge, yes I know it says "pending" but I still wasn't given an answer as to why this charge happened.
You will also see the first email I sent to the reservations manager and you'll see a more detailed email I sent to the gm.

Briana s

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Ramada phone numbers

1800 946 476

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Customer Service

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USA and Canada

+1 (877) 604-0069

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United Kingdom

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Argentina

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Peru

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100%
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Ramada emails

privacy.policy@wyn.com

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22 Sylvan Way, Parsippany, Texas, 07054, United States

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