CB Travel and Vacations Ramada Complaints #142-161

refund not received.

alafan of Waxahachie, US

Aug 02, 2019 8:01 pm UTC

We Made a reservation online through wyndhamhotels.com 7/30/19 for the ramada in Shreveport, LA. We reserved a king deluxe room upon arriving they told us we only have double beds due to renovation i understood and accepted that and checked in farther.We got through and we were told the elevators do not work so we have to climb 4 floors to get to our room when we finally got to our room there was two bugs in bathroom and a roach behind tv in living room so we called down to front desk they said we couldn't get a refund and had to talk to management since we were past our cancellation time i said we will be down and checking out.Prior to the next day i called the manager 7/31/19 i discussed with the manager and told him what happened and explained we got a double and not king and there is bugs in the room he said okay we will give you a refund back to your credit card i said okay there was no sorry or how can i make it better nothing so not impressed with this hotel its a shame for being a ramada also.Now since he didn't take more action we have to go through our credit card dispute center and we have to explain since the management could care less..

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