CB Travel and Vacations Ramada Complaints #202-221

Ramada review: service not received for no reason and so called deposit withheld and put in his pocket

Cathy Taylor of Alexandria, US

Apr 12, 2019 9:54 am UTC

On 10 April, 2019 My husband was at the Ramada Inn, 1659 W North Temple, Salt Lake City, UT 84116. I made reservations for a room for him. ( itinerary #[protected] for $65) The desk clerk told him to give him $100.00 deposit and it will be returned in the morning. My husband asked for a receipt. The clerk stated that he was going to give it back, via email. He said he didn't understand why we could not have a paper receipt. Not so sure, my husband asked me to talk to the clerk and get clarification, the clerk told me that I was calling him a crook. I was not doing such a thing, I just wanted him to explain to me how the process worked. Meanwhile, my husband gave him the $100. in cash. (he as tired and ready to go to his room)The clerk shouted and said that he was not going to rent the room and he had to leave. My husband asked for the money back and he took $20 and put it in his pocket and gave him $80 dollars back. We asked for our money back since he refused to give him the room and he said no. I had Expedia on the phone while this was going on and they said they could do nothing about it. In our 30 years of traveling and being in the military we have traveled we have never been treated in such a disrespectful way and have money just taken because the clerk was not honest. Talking to the Expedia representative he said it was best to just file a complaint. My husband is a CDL driver and the school sends students there on a regular basis. At the time we didn't need this added loss.

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