Rent-A-Center review: laptop that didn't work

Don't even consider renting anything from this Rent-A-Center location! Their promise of 100% satisfaction or a full refund is a lie. I had to rent a laptop computer for two weeks while mine was in the shop. The first problem that I noticed as soon as I arrived home with the computer is that there was no Word, Excel or PowerPoint software installed on the computer. My reason for renting a computer was so that I could work at home while mine was being fixed. When I phoned the business to complain, they told me that I still had Internet access. The computer that they gave me worked for about four days out of the two week period after which it would not power on. I tried every trick I could think of to get it to work without success. I asked for a partial refund but was informed that they did not give refunds. They sent someone to my house to pick up the computer at the end of my rental period. This kid showed up at my door without any way to give me a receipt proving that I had returned the computer to him. In addition, he had no way of refunding my $375 deposit. I had to phone the store while he was still standing at my door, then trust that the refund of my deposit that was done over the phone was legitimate. These are a bunch of crooks.