Menu
Write a review
File a complaint
Restaurant.com

Restaurant.com review: They cancelled my account

A
Author of the review
6:39 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have done business with Restaurant.com for over 10 years. Never had a single issue until the end of 2025. Couldn't access my account and after a month of correspondence, they finally fixed the problem. Now I tried to access my account again on 6/2/26; couldn't get in. They said they sent email with verification code but I never rec'd it nor was it in junk folder. I reached out to them again on 6/3 and they once again said they sent verification code which, once again, I never received. I contacted them again on 6/4 and their reply was "the ticket-your account- has been closed". What? I replied, asking them if I understood correctly, that they had closed my account and they sent the exact message to me again with no further explanation. I have hundreds of dollars (not sure of exact amount) worth of certificates in there that now I can no longer access. Such a shame! But I have noticed in the last few years that more and more restaurants within an hour of my home have dropped out of their system and now the majority of restaurants still willing to let customers use certificates at their establishments are three and four hours from my home! I would love for this company to be honest business operators and reimburse me for the certificates I can no longer use - that is certainly not too much to ask.

Claimed loss: Since I can no longer access my account, I'm not exactly sure what my monetary balance in my account is. For sure over $200

Desired outcome: I would appreciate an explanation as to why my account was terminated and also to be reimbursed for the balance in my account.

Confidential Information Hidden: This section contains confidential information visible to verified Restaurant.com representatives only. If you are affiliated with Restaurant.com, please claim your business to access these details.

0 comments
Add a comment

More Restaurant.com reviews & complaints

Restaurant.com - Scam and unauthorized charges! 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Restaurant.com - Huge Scam - Stay Away 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Restaurant.com - Hidden expenses & restaurant denies coupon 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Restaurant.com - Consumer Fraud 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Restaurant.com - Fraudulent Coupons no refund 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Restaurant.com reviews and complaints
  1. Restaurant.com Contacts

  2. Restaurant.com phone numbers
    Click up if you have successfully reached Restaurant.com by calling +1 (877) 640-1844 phone number 0 0 users reported that they have successfully reached Restaurant.com by calling +1 (877) 640-1844 phone number Click down if you have unsuccessfully reached Restaurant.com by calling +1 (877) 640-1844 phone number 0 0 users reported that they have UNsuccessfully reached Restaurant.com by calling +1 (877) 640-1844 phone number
    Restaurants
    Click up if you have successfully reached Restaurant.com by calling +1 (800) 979-8985 phone number 0 0 users reported that they have successfully reached Restaurant.com by calling +1 (800) 979-8985 phone number Click down if you have unsuccessfully reached Restaurant.com by calling +1 (800) 979-8985 phone number 0 0 users reported that they have UNsuccessfully reached Restaurant.com by calling +1 (800) 979-8985 phone number
    Customer Service Representative
    Click up if you have successfully reached Restaurant.com by calling +1 (855) 832-8728 phone number 0 0 users reported that they have successfully reached Restaurant.com by calling +1 (855) 832-8728 phone number Click down if you have unsuccessfully reached Restaurant.com by calling +1 (855) 832-8728 phone number 0 0 users reported that they have UNsuccessfully reached Restaurant.com by calling +1 (855) 832-8728 phone number
    Customer Service
    Click up if you have successfully reached Restaurant.com by calling +1 (888) 604-0305 phone number 0 0 users reported that they have successfully reached Restaurant.com by calling +1 (888) 604-0305 phone number Click down if you have unsuccessfully reached Restaurant.com by calling +1 (888) 604-0305 phone number 0 0 users reported that they have UNsuccessfully reached Restaurant.com by calling +1 (888) 604-0305 phone number
    More phone numbers
  3. Restaurant.com emails
  4. Restaurant.com address
    1500 West Shure Drive, Suite 200, Arlington Heights, Illinois, 60004, United States
  5. Restaurant.com social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Restaurant.com contacts