I have done business with Restaurant.com for over 10 years. Never had a single issue until the end of 2025. Couldn't access my account and after a month of correspondence, they finally fixed the problem. Now I tried to access my account again on 6/2/26; couldn't get in. They said they sent email with verification code but I never rec'd it nor was it in junk folder. I reached out to them again on 6/3 and they once again said they sent verification code which, once again, I never received. I contacted them again on 6/4 and their reply was "the ticket-your account- has been closed". What? I replied, asking them if I understood correctly, that they had closed my account and they sent the exact message to me again with no further explanation. I have hundreds of dollars (not sure of exact amount) worth of certificates in there that now I can no longer access. Such a shame! But I have noticed in the last few years that more and more restaurants within an hour of my home have dropped out of their system and now the majority of restaurants still willing to let customers use certificates at their establishments are three and four hours from my home! I would love for this company to be honest business operators and reimburse me for the certificates I can no longer use - that is certainly not too much to ask.
Claimed loss: Since I can no longer access my account, I'm not exactly sure what my monetary balance in my account is. For sure over $200
Desired outcome: I would appreciate an explanation as to why my account was terminated and also to be reimbursed for the balance in my account.
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