Penny Talk reviews and complaints
Unable to make long-distance discount phone calls
I signed up for Penny Talk in May 2020. Until November, I was able to make calls to mobile phones in Papua New Guinea. (People do not have landlines there.) When message from Penny Talk is always, "I'm sorry, we cannot connect your call at this time." I can call these numbers using my mobile phone or regular landline service, so the problem is with Penny Talk. These two methods of calling are very expensive, though, which is why I signed up for Penny Talk. I called customer service twice. They promised to research the issue, and call me in 24 to 48 hours. They did not call back. Three days ago, April 7, I called customer service again. They made the same promise, but yet again have not called back after nearly 72 hours. The "ticket number" I was given is [protected]. Here's what's really creepy: Today I called every Penny Talk number I could find, but every one of them was dead on my line. That is, the calls would not even start. Then I tried calling using my mobile phone, which is not my account number. The call went through, but after I put in my account number [protected] and PIN and 0 for customer service, the line went dead. I could find no way to email or message Penny Talk, so here I am. They are charging me $1 per month to keep active a service I cannot use, and now apparently cut me off. If this is not resolved very soon, I will contact the credit card company associated with my account, stop the auto charge, and file a fraud complaint. Thank you.
Country of complaint: United States
Website: pennytalk.com
Desired outcome: My international dialing service restored
Account went negative due to address mismatch issue
I just opened an account with penny talk. so I could call home to Ireland for cheaper. Sounded like a great hook up. Set up the account for $25.00 and I got a message on the screen saying that my account had $3.00 on it while they check and see if my credit card was ligit. No probs there on my part. My credit cards are good.Then I rang home. Total charge to my account by the end of the call was $1.31 which was fantastic I thought. The next day when I go online to check and see if the $25.00 was on my account I had a -$1.31 saying that my address didn't match what my credit card had on file. At first ?I thought maybe I did enter the wrong digits but then again my call wouldnt have gone through. I'm still waiting for a customer service person to call me but after reading other comments online I guess I can wave good bye to cheap calls to Ireland, and will probably end up canceling my Amex just to be on the safe side...So all in all I'm already not happy with Penny Talk. Now it just seems like its fake!
Company Business Name: Penny Talk
Country of complaint: United States
Address: Silver Spring, Maryland
Phone: 2022771759
I’ve been attempting to use the PennyTalk calling card for calls to the UK for over a month, but to no avail. Despite numerous calls to customer service, each ticket opened was supposedly resolved, yet the card remained non-functional. Requests to speak with a supervisor resulted in dropped calls and no callbacks.
The inconsistency in information provided by their support team—claiming the number is disconnected when others have successfully connected, or stating the number is incorrect despite it being dialed accurately by family members—has been particularly troubling.
It’s disheartening when a company refuses to issue a refund for a service that fails to deliver. This experience has left me with the impression that PennyTalk is not a reliable service and may not be operating with the best interests of its customers in mind. I advise against purchasing their calling cards.
It seems the company is out of business. No customer service, app was removed from Apple app store. Don't do business
Not to be recommended to anyone ..please dont settle for this card.. Dont get fooled over fraud ads !?
I still have a remaining balance of 12 dlrs.. but sadly, i tried making multiple times using it, but couldnt get thru till it went down to 9 dlrs..?
I ve been trying to use this freaking card, useless, inefficient..i just want to throw this card in the garbage. So its freakin over and over!?
The number I want to call in Belgium never go through. I did check the number and it's a good one. Why doesn't it never go through?
The number is: [protected]
I bought their card in Chicago to make a land line call from my hotel. It was a call to a radio station and the bottom line is the card didn't work. The 10 digit account number and pin are difficult to decipher on the back of the card, but I tried different number arrangements and none of them worked. I called PT for a refund but they don't offer one. Don't use this card if your calls are important.
I have a penny talk customer for about 6 years and have been charge my account with my credit card .and have moved several times and always notified penny every time today I tried to place a call to Europe and gave the operator all the informationand was told it was not correct and the pin # I gave was told was not right I will give you the last 4 numbers of my credit card and if you want the rest of the numbers I will supply you with them
Thank You
jlam1924@yahoo.com
1330 Ambra Dr
Melbourne FL 32940
[protected]
Very Upset!, , , , , Never used my $10 card, as I still had some remaining time on my Sprint cards. Now when I went to use card it told me I had no remaining minutes ! What happened? When I reached customer service I was told to read the back of my card. I needed a magnifying glass for this. In the very fine print it says" 99 cents monthly service fee charged on each monthly anniversary of card activation." After speaking with two agents they both explained this to mean 99cents a month service fee. WHAT SERVICE FEE. I HAVEN'T EVEN USED THE CARD YET, AND I HAVE NO
VALUE AT ALL FOR MY $10! Does someone see something wrong with this picture? If other people have had this same surprise I think you need to also complain or bring a class action. This fee should be printed in large letters on the front of the card in plain English, so the consumer can know what they are getting into. It is outrageous, and in my opinion deliberately misleading. BEWARE IF YOU BUY A CARD.
I have been using Penny talk for a number of years and here lately I've been losing my money because the computer is not connecting me to my number I'm trying to reach. Over the past few days I've lost at least $5.00 because the computer isn't connecting me and the money keeps being used. On the other end I hear one ring and then nothing. It's is getting very irritating.
I received a $25 global calling card as a gift in June of 2011. It had gotten misplaced until just a few days ago. But when I made my first call, I was informed that I had less than $7 remaining! I just got off the phone with customer service after being told that there is a service charge of $.99 per month, just another way to gouge and alienate customers. But they made $18 and provided me with nothing in return. Oh sure, the monthly charge is mentioned on the back of the card in extremely fine print, but for an unsuspecting elderly buyer, this doesn't even register as a heads up.
If you consider this sneaky tactic and the connection fee, this card is a piss poor value, and the company should be driven out of business. Avoid them and tell your friends to do so as well.