Universal Windows reviews and complaints

Universal Windows is the primary creator of our serious issue which then included Greensky. To date, we have received no assistance, no return phone calls, with the exception of one which was rude, unprofessional, argumentative, accusatory, promised a call back after speaking with his superior -resulting in no call back. I'm going to attempt to copy/paste an email I just sent for your review of the problem for which we require immediate assistance.

RE: FW: GreenSky- App ID [protected] - Transaction Confirmation Refused [ ref:_00Dd0dh5w._5003o1OdZoA:ref ]
Tue, May 26 2020 2:34 PM

From: [protected]@charter.net
To: [protected]@universalwindowsdirect.com, adam.[protected]@greensky.com brenda.[protected]@greensky.com, nikita.[protected]@greensky.com
Priority: High

To: All indicated above:

We have not received a response from you regarding this issue. Joylynn left a message on our VM approx a week ago. Our attempts returning her call, & leaving her several messages requesting to speak with her have been futile.

It appears our issue is not being taken seriously & has been swept under the rug. This is not professional nor acceptable. It was my & my husband's preference for you & us to resolve at this level.

Due to the potential ramifications this is causing, the damage that has been done to our credit score/ report due to misrepresentation by Universal Windows Sales Rep, Evon Perez, Greensky's immediate placement of this on the report, & us being in the middle of refinancing our home; this is not an ignorable series of events.

Upon Evon's completion of his sales pitch & demo, my husband commented on the quality of the windows, the reasons why we were interested, & that we would get back with him after our refi. Evon then became a bit more assertive in his sales technique. After my husband & I both reiterated the reason for us not "sealing" the deal that day due to refi, Evon once again became more assertive. This escalation continued several more times. I then told him I was going to provide him with some constructive criticism which I hoped he would find beneficial. I told him he was becoming too pushy which was detrimental. I finally had to tell Evon that no matter how much I liked, wanted & needed an item, when it was rammed down my throat, I would walk away. And, if he did not want that to happen to take it back down a couple of notches. Hindsight being 20/20, it would have been in our best interest to walk away. He minimally toned it down however, his demeanor changed. In referring to my notes of the day Evon was at our home, he was dishonest re Greensky's involvement before the 12 months. We left NO misunderstanding concerning we could not have anything placed on our credit report due to the refi. We left NO misunderstanding that we would be paying for the windows in full once the refi was completed. We left NO misunderstanding that we did not want terms/conditions/credit/charges. We were told we had 12 mos, no interest, and there would be NOTHING on our credit report or any relationship with Greensky until after the 12 mos, in the event we needed to set up payments. Being fully aware of the ramifications & what had to happen for the refi to go through, we would NOT HAVE ENTERED INTO THIS AGREEMENT before THE REFI HAD WE NOT BEEN VICTIMS FOR A SALES AGENT TO MAKE A SALE, which resulted in misrepresentation of facts. One of the primary reasons for the refi was/is to enable us to make home improvements such as the windows. We were of the belief that Universal Windows had & operated with high standards & we could trust them.

This is placing all of the above to be at high risk. This transaction is not in compliance with acceptable standards of work ethic, is not in compliance with Truth in Advertising, is not following good business practices, etc. In essence, we were lied to & being treated without respect of and for customer support.

In all of the business dealings my husband & I have conducted, we have not encountered this type of treatment, transaction, being ignored, & experiencing total non-support to resolve.

Professionally speaking, I feel strongly that it would behoove each of us to work together in satisfactorily & fairly resolving this issue ASAP. Due to the stage the refi process is in, it is beyond critical this be addressed immediately. In the event we are declined based upon what this has/is causing, & potentially placing our home at stake, I would think the urgency should speak for itself without me having to beg for assistance. This is causing an extremely high level of stress & is not in the best interest of my husband & his heart related medical condition.

Sincerely,

Sharon C Stewart

[protected]

[protected]@charter.net
[protected]@charter.net

This is by far the worst company I have ever dealt with. They are completely UNPROFESSIONAL, rude, arrogant, and extremely CONDESCENDING! My son wanted to install windows on my sunporch but had to work so he asked me to get some measurements and a quote. I was treated by your salesman (Lonny Fleekop) and his partner like I was an uneducated woman and that they were wasting their time talking to me because "I wouldn't understand". When I explained that I knew EXACTLY what my son wanted done and I was not a ###, I was told I wouldn't "understand if I was having surgery and a doctor explained things to me" - ? They acted like I wasted their time (even though my son was on the phone with them and ALSO explained what he wanted done - he took time out of his job to explain everything to them) - they treated him like he was an idiot too - asking if he knew what "double-hung windows were", etc. We did not just get off a boat -my son has a very prestigious job and I've worked for lawyers all my life where you could not make any errors, but I shouldn't have to defend myself, nor should my son. This treatment cost the company a good deal of money because we were going to give them a big job to too, including a new roof, etc. - besides the windows. I think both men should be dismissed ASAP as they are going to lose business for you with their prompous attitude which was totally uncalled for - and you might want to explain to them that they are LAYMAN ALSO! Gloria Vetri, 34 Kingston Way, Southampton, NJ 08088 7/29/2016

This is the fourth time i have contacted you regarding this matter. I have asked you over and over to contact us about this matter and you have refused. I am writing you to let you know that I am going to send all my information over to the BBB. I can not believe this is the kind of business you run. Your company is a very miss leading and poorly managed. HERE'S A COPY OF THE LETTER THAT HAS BEEN SENT TO THE BBB:

Dear Mike Harrison,

My name is Autumn Vanni and I have talked to you guys a few times already about have two different accounts open on this job. All I want from you guys is what was offered to us back in October of 2008. We thought your company was a great company and really liked the work you guys did on our other house lucky for us we paid cash for that job. We were told that this was going to be 12 months same as cash no interest and no payments. That is what we would like. Eric new what he was doing when he took these contracts to my husband at work and new he was on a time limit and also had his newborn daughter was in the pediatric intensive care unit. We signed up for these windows and siding at the end of September and did not get the work done until January of 2009. We waited patiently and was under the assumption we had agreed on the contract that Mike told us about. I find this to be very wrong and very misleading on your companies part and would like you to make this right. Please give us what was originally offered to us, that's all we are asking and to get these charges off my husbands credit report from AIG!

This is what I had sent the company three times and have left messages for them to contact me. Up until now I have been fighting with all these credit card companies about these charges that has been charge to me twice with two different credit card holders one being Wells Fargo and the other being AIG. Well as of the other day Wells Fargo sent a letter Stating the charges were credited back because we have to accounts open, now all of a sudden they send another letter stating they charged it back because AIG finally closed the account. This is very wrong and this is not what my husband and I signed up for. I have proof that i have been charged by two different companies and the letters telling me they have been both now dismissed. How can I fix this. This is not what we signed up for. Please contact me so I can fully explain the whole situation.

I don't understand what kind of business you people run, but I'm not the one. Last time I spoke to you, you said you will contact me to try and figure this out. I told you that this is not what we agreed on at the time we talked. I told you that this is not the loan we were promised. I will keep fighting this and will contact everyone I need to. This is very poor business and I don't appreciate being taken advantage of.